Are you passionate about building strong client relationships and driving customer success in a fast-paced SaaS environment? We are seeking an experienced customer success manager to join our dynamic team in Stockholm. As a key member of our customer success department, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions.
Key responsibilities
Develop and maintain trusted relationships with enterprise clients, acting as their main point of contact for all post-sales activities.
Drive customer adoption, retention and satisfaction by understanding client needs and delivering tailored solutions.
Carry out upsell motions across your assigned customer base
Collaborate closely with sales, product and support teams to ensure seamless onboarding and ongoing client engagement.
Analyse customer data and feedback to identify opportunities for upselling, cross-selling and product improvements.
Lead regular business reviews and provide strategic guidance to help clients achieve their business objectives.
Resolve escalated issues promptly and effectively, ensuring a positive customer experience.
About you
Minimum three years’ experience in customer success, account management or a related client-facing role within a SaaS or technology company.
Proven track record of managing enterprise accounts and driving customer outcomes.
Excellent communication, negotiation and problem-solving skills.
Strong analytical skills with the ability to interpret data and make actionable recommendations.
Native in Finish, business fluent in Swedish and English
Bachelor’s degree in business, technology or a related field.
What we offer
Flexible working arrangements and a supportive team culture.
To be part of both a startup and a company that belongs to an international group. The best of both worlds!
To be part of an international, young and ambitious team
Attractive office in the heart of Stockholm
About ComplyLog
ComplyLog is today owned by a company called Euronext. Euronext owns the stock exchanges in Amsterdam, Brussels, Dublin, Lisbon, London, Milan, Oslo and Paris. This means that we can offer a corporate environment that combines the small startup with elements of being part of an international group.
ComplyLog's products simplify and automate corporate needs in regulatory compliance, through easy-to-use and efficient digital tools. We have the leading solution for insider list management in the Nordic region and are now expanding across Europe with a broader product portfolio.
InsiderLog is a web-based platform based on an annual subscription model and has already managed to attract more than 800 customers including well-known blue-chip companies, banks and law firms since the start in 2016.
IntegrityLog is a simple online tool that enables anonymous reporting of all potential ethical violations and errors. With the implementation of the EU's whistleblowing directive 2021, IntegrityLog ensures that companies follow the rules and guarantees a secure platform for whistleblowers.
LiabilityLog is a digital liability register that saves time and ensures that you comply with Finnish municipal law.
Read more about us at https://www.corporatesolutions.euronext.com/solutions/compliance-management
Euronext Values
Unity
• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion
Integrity
• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them
Agility
• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks
Energy
• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition
Accountability
• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional InformationThis job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
Top Skills
What We Do
Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 1,930 listed issuers and around €6.8 trillion in market capitalisation as of end March 2023, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.
For the latest news, go to euronext.com or follow us on Twitter (twitter.com/euronext)
