About The Team
The Centric Pricing and Inventory Business Unit is a fast-growing, fast-paced team, with many exciting opportunities for the entrepreneurial-spirited individual who wants to be a part of the most innovative AI-based in-season pricing & inventory solutions in the industry. This team requires a real sense of initiative and autonomy to deal with everyday situations. Centric is aggressively penetrating the fashion/apparel, beauty, and home markets with solutions in Market Intelligence & Trends, and Price & Inventory optimization automation. The ability to deal with customers and handle customer situations will be key.
Responsibilities
- Own and develop a portfolio of 5-10 customers
- Form strategic relationships and develop strategic roadmaps
- Visit customers on-site or remotely through web sessions
- Monitor and improve customer success process
- Own key activities QBRs (Quarterly Business Reviews), user trainings, roll outs
- Document all customer relevant interaction (ticket system) and relevant customer information specifics
- conduct customer satisfaction surveys
- Manage, communicate & document all customer topics such as configurations, incidents, feature/ change requests and follow up internally for speedy resolution
- Work closely with account & Pre-Sales mananger on upsell & cross sell opportunities
- Continuous improvement of processes and systems for project, service and requirements management (via feature requests).
- Analyze and interpret A/B test results to determine the further roll out configurations and plans
- Work with the customer to optimize the performance of the product, including making recommendations for configuration changes or other improvements
- Ensure all customer specific time & effort is being tracked accurately
What You Bring
- You have a degree in business administration or similar
- You have experience in retail merchandizing in the fashion & lifestyle industry
- You are solution-oriented with good communication skills and enjoy working with customers
- You feel comfortable in the analytical SaaS environment, as well as on all hierarchical levels in your communication
- Your English skills are business fluent, other languages is a plus
- You are familiar with the common Office applications and Business Intellignece
- Even if the customers are primarily served remotely, you are willing to travel from time to time
- You enjoy working in a dynamic, diverse and multi-national team
What We Do
Centric Software® is the innovator behind the #1 Product Lifecycle Management (PLM) platform, Centric PLM™, that is blazing the trail for brands, manufacturers and retailers across all segments of the consumer goods industry. Headquartered in Silicon Valley, Centric Software has shattered the mold to create state-of-the-art digital solutions to satisfy the needs of every player in the market, large and small, and supports their mission to develop high-quality, sustainable products that are on time and on trend.
- Centric PLM delivers enterprise-class merchandise planning, product development, sourcing, quality and product portfolio optimization innovations specifically for fast-moving consumer industries. Centric PLM streamlines the product development process from concept to retail.
- Centric Planning provides best-in-class data and visually driven financial, merchandise and assortment planning as well as store and vendor forecasting to maximize margins and for seamless and fast, pre and in-season execution.
- Centric Visual Boards improves collaboration and decision-making of merchandising and buying teams through intuitive digital boards, driving innovation and decreasing time to market.
All Centric solutions are market-driven, ensuring they meet the needs of customers. These innovations include the first ever PLM mobile apps, 3D CAD connectors, sustainability integrations, and more. Centric Software has the highest user adoption rates in the industry and proudly maintains a 99% customer retention rate due to its seamless implementation methodology which ensures that 100% of its customers go live. Centric Software is proud to provide the best solution, backed by the best team to service the best customers.
Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: #13065, DSY.PA). For more information, please visit www.centricsoftware.com.
