Red Canary, a Zscaler company
Customer Success Manager (Commercial)
Easy Apply
Red Canary empowers security professionals to transform their organization’s information security.
The Role
Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.
The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on Built In's 2025 Best Places to Work list. If our mission resonates with you, let’s talk.
What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless
Challenges You Will Solve
Your mission is to empower our customers to continuously improve their security outcomes, so that they can make their greatest impact. When our customers succeed, we succeed. A commercial CSM is responsible for driving customer satisfaction, retention, and growth by building strong relationships, ensuring product adoption and providing ongoing support. They act as a trusted advisor, helping customers achieve their cybersecurity goals and maximize the value of their investment. You will develop great relationships, and help customers unlock the power of Red Canary.
What You'll Do
- Provide coaching and guidance to customers throughout their Red Canary experience.
- Manage renewals and identify opportunities for expansion within the customer portfolio.
- Cultivate strong customer relationships and proactively enhance their overall experience.
- Conduct executive business reviews to drive value realization and customer retention.
- Collaborate with Technical and Sales teams to align customer goals and maximize product/service utilization.
- Develop strong product knowledge and expertise, be able to respond to customer questions and can understand and simplify complex technical information.
- Prioritize and manage a large portfolio of commercial customers (60-75) effectively, ensuring both success and strong relationships.
- Deliver against quarterly OKRs and KPI targets
- Process customer inquiries and tickets in Salesforce and Zendesk, ensuring timely resolution and accurate tracking of issues.
What You'll Bring
- 2+ years of experience in an Account Management or Customer Success position at a SaaS company.
- 1+ years of experience working with Salesforce and Zendesk.
- 1 + years of experience in cybersecurity is preferred
- Excellent oral and written communication skills, specifically with escalated customers
- Able to clearly communicate sophisticated solutions in an easy to understand manner
- Strong ability to prioritize tasks and issues using sound data and metrics. Tech touch experience is a plus.
- Previous experience owning the renewal process and identifying opportunities for account expansion within assigned commercial customer portfolio
- Able to manage customers and make recommendations to improve the customer's security outcomes
Total estimated on-target earnings for this role is $97,852- $112,000.
Application deadline is June 13, 2025
Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way.
At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2025BenefitsSummary.pdf?version=0
Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Red Canary, a Zscaler company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Canary, a Zscaler company and has not been reviewed or approved by Red Canary, a Zscaler company.
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Healthcare Strength — Benefits include 100% employer-paid medical, dental, and vision options for employees and dependents with no waiting period, alongside mental health, disability, and wellness support. Coverage breadth is further reinforced by first-day eligibility and comprehensive medical offerings.
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Leave & Time Off Breadth — Policies include flexible/unlimited PTO, paid holidays, paid sick time, bereavement, paid volunteer time, and paid parental leave. Fertility and family medical leave options extend support across key life events.
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Affordable Benefits — A premium-free plan option for medical, dental, and vision reduces monthly costs for many employees. Employer contributions to HSA/HRA/FSA help offset out-of-pocket healthcare expenses.
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The Company
What We Do
Red Canary is the leading security ally enabling every organization to make its greatest impact without fear of cyber-attack. The company provides outcome-focused solutions for security operations teams, who rely on Red Canary to analyze and respond to endpoint telemetry, manage alerts across the network, and provide cloud environment runtime threat detection. With Red Canary, security teams can make a measurable improvement to security operations within minutes.
Why Work With Us
Red Canary is relentless in our mission to improve information security—not just for our customers, but for the entire community. And it all starts with our people.
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