Location: Bangalore
Note: Our customers are in the US, so this may require you to travel and work non-standard hours.
Company Overview:At , we are revolutionizing the way life science and manufacturing companies manage processes and innovate. Our eQMS platform accelerates product development and process innovation.
In a world where changing regulatory environments, market competition, customer demands, and technological advancements are constants, Unifize provides the solution to overcome both internal and external constraints that hinder progress.
Please review our from customers, who talk about how Unifize is differentiated in the following four key areas:
- No code process builder
- Intuitive, chat-based collaboration
- Low code automation
- Standard integrations
- AI roadmap
You should also check out our as well, including the overview video to get a sense of how we currently position ourselves.
Role Overview
As a Customer Success Manager at Unifize, you’ll be the strategic partner to our customers—driving adoption, satisfaction, and long-term value. You’ll lead key relationships, resolve issues, and champion customer needs across product and engineering. This role is ideal for someone who thrives at the intersection of technology, business, and relationship management—especially in fast-paced, B2B SaaS environments.
Responsibilities:- Act as the primary point of contact and trusted advisor for customers.
- Build long-term relationships by deeply understanding the customer's business objectives and aligning product value accordingly.
- Ensure commercial health of the account by maintaining high NPS/CSAT and minimizing churn risk.
- Collaborate with Support and Engineering to triage and resolve technical issues.
- Serve as the voice of the customer internally by conveying feature requests, pain points, and feedback to Product and Engineering.
- Regularly conduct business reviews (QBRs) to assess ROI, address concerns, and present growth or optimization opportunities.
- Develop training plans and conduct in-depth sessions with different user personas & key stakeholders.
- Drive product adoption by proactively identifying usage gaps, conducting feature walkthroughs, and sharing best practices.
- Identify upsell opportunities by identifying the need or through networking into other departments.
- Maintain high levels of customer satisfaction, loyalty, and referenceability.
- 2-4 years of experience in Customer Success or Account Management, preferably in a B2B SaaS environment.
- Excellent communication, interpersonal, and stakeholder management skills.
- Demonstrated ability to lead customer conversations with clarity, particularly with American clients
- Self-starter attitude with excellent organizational and multitasking abilities.
- Bachelor’s degree in Engineering, Business, or a related field; an advanced degree is a plus.
- Experience working with customers in the manufacturing sector is strongly preferred.
Top Skills
What We Do
Unifize is a Quality Management Software that helps life science and manufacturing companies bring compliant products to life faster.
Existing PLM/QMS software solutions are typically built for compliance and not speed. They focus on entirely data capture and control, leaving quality, product/engineering, ops, purchasing, and other teams to collaborate on email, phone calls, meetings, and via tools like Teams and Slack.
But when you separate where teams collaborate from where quality processes & documents are managed, these companies end up:
- Wasting time and making mistakes as things fall between the cracks
- Being unable to get real-time traceability on decisions and actions
- Struggling to drive accountability across teams inside/outside quality
Ultimately, the quality department just becomes a clerical, form-filling non-function that spends its whole time following up with other teams.
By bringing collaboration, processes, and documents into one place, Unifize streamlines how information flows through quality processes and builds engagement in quality across the whole organization.
Furthermore, our no-code platform allows quality teams to build and configure their organization's processes & workflows, or use our template library of pre-validated processes.
Book a demo to find out more
