Whispli is an innovative Whistleblowing / Speak Up solution empowering over 2 million employees to safely and anonymously report wrongdoing in the workplace. Since its inception in 2015, Whispli has grown exponentially with over 300 clients globally and a presence in Australia, Europe and the US. We have participated in the Y-Combinator program (like AirBnb, Dropbox, Stripe...) and won several awards reflecting our commitment to ongoing innovation and product excellence.
About the Role
We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join the Australian Team to manage our customers during Australian business hours. The CSM will be responsible for onboarding, engaging, and ensuring long-term success for our customers in Australia and the APAC Region. This role requires excellent communication skills, a problem-solving mindset, and a strong understanding of Technology/IT/SaaS solutions.
Key responsibilities
- Act as the primary point of contact for customers in Australia & APAC, ensuring a seamless onboarding experience.
- Develop strong relationships with customers to understand their goals and drive product adoption.
- Proactively identify opportunities to add value and address customer challenges.
- Provide ongoing training, best practices, and strategic guidance to help customers maximise their use of Whispli.
- Monitor customer health metrics and take action to prevent churn.
- Collaborate with the Sales/Marketing, Product and Development Engineering teams to advocate for customer needs and influence product development.
- Manage renewals and expansions, ensuring continued success and growth.
- Conduct regular business reviews with customers to measure success and identify improvement areas.
About You
- Right to work in Australia
- 3+ years of experience in Customer Success, Account Management, Sales within a Technology/Software/SaaS company.
- 2+ years in customer facing roles
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- High attention to detail
- Ability to work autonomously and manage multiple customer relationships effectively.
- Problem-solving mindset with a customer-first approach.
- Fluent in English (written and verbal), a second language is a plus
- Understanding of the Governance, Risk and Compliance environment is a plus.
Working at Whispli
Whispli offers flexible work arrangements, and we’re open to considering applicants with who need flexible or part time work schedules. You can work remotely from anywhere in Australia (East Coast).
- Salary : base (according to experience) + super + quarterly (non guaranteed) bonus.
- Benefits include L&D allowance, salary sacrifice scheme
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What We Do
Whispli is the leading platform to engage anonymously with your employees whether it be for compliance, HR or culture purposes. Whispli offers 2 solutions to engage with your employees: - Whispli Core, our award-winning whistleblowing platform - Whispli Pulse (new), the pulse survey platform to effectively engage with your employees. ** Whispli Core ** The Whistleblowing Platform for Security-Conscious Organizations. Hundreds of companies around the world trust Whispli to stay compliant with their legal environment Whispli provides a secure, anonymous, and cost-effective whistleblower platform & case management solution. Our easy-to-use platform lets your people speak up safely and without fear. When employees speak sooner, you identify risks before they are a threat to your organization and its reputation. By using Whispli, our clients have received reports and investigated thousands of disclosures. Whispli has protected their brand and financial reputation, along with building a culture of accountability with their employees. ** Whispli Pulse (new) ** Whispli Pulse is our freemium employee engagement survey platform that allows you to start anonymous follow-up conversations with your workforce. In a world where 82% of employees have more to say, most organizations are still using one-way tools like SurveyMonkey or Google Forms to poll their employees. They are missing out on the untapped opportunity of engaging with their team to uncover potential hidden risks. Whispli Pulse allows you to go beyond simple survey answers and actively engage with your workforce to boost employee engagement by 300% and their satisfaction by 60%. With Whispli Pulse you are able to create and broadcast a survey in less than 2 minutes to your employees. It's free and very simple.
