Customer Success Manager (Alts)

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions.  Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organisations.

Intralinks’ global Customer Success team is integral to delivering exceptional customer outcomes and long-term value. Working closely with customers, the team leads SaaS implementations, onboarding, training, and ongoing support, while building strong partnerships to drive adoption, optimise platform utilisation, and maximise business value. Through a proactive approach, they identify opportunities and mitigate challenges, ensuring customers achieve their objectives and realise the full benefits of Intralinks’ technology.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralised location – 6 minutes’ walk from Wanchai MTR station
• Your Future: Professional Development Reimbursement  
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Marriage Leave, Study Leave
• Your Wellbeing: Medical, Dental, Vision, Life Insurance, Employee Assistance Program, and Provident Fund Contribution
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised, including SS&C University
• Education: Employee Tuition Reimbursement for employees who are eligible
• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

The Customer Success Manager (Alts) serves as the primary point of contact for customers throughout new and ongoing deal implementations, ensuring a seamless experience across every stage of the transaction lifecycle. As a trusted advisor and subject matter expert, the CSM drives successful onboarding, adoption, and ongoing engagement with the Intralinks platform.

Partnering closely with the Intralinks Sales team and collaborating across multiple internal functions, the CSM plays a key role in delivering exceptional customer outcomes. Working under the guidance of senior Customer Success professionals, the role applies established best practices, processes, and procedures to execute client engagements, address routine challenges, and support the successful delivery of customer objectives.

• Own the end-to-end customer experience, from onboarding through implementation, serving as the primary point of contact and trusted advisor while recommending platform features and functionality aligned to customer needs.
• Lead the onboarding of new users and deal teams, guiding platform setup, training, and adoption to ensure readiness for upcoming transactions.
• Manage day-to-day customer requests, providing timely resolutions and coordinating with internal teams to address more complex issues.
• Collaborate closely with Support, Technical Support, Engineering, and Product teams to deliver customer solutions, resolve technical challenges, and provide feedback that informs product enhancements.
• Participate in occasional travel for customer meetings, onsite engagements, and company events.

What You Will Bring:

• Demonstrated ability to work autonomously and effectively in a fast-paced, client-focused environment.
• Strong technical aptitude, analytical thinking, and problem-solving capabilities, with the ability to quickly identify and resolve issues.
• Proven ability to rapidly learn complex software solutions and communicate technical concepts clearly and confidently to diverse audiences.
• Excellent written and verbal communication skills, with sound judgment to prioritise requests, assess risk, and determine when escalation or further investigation is required.
• Exposure to Alternative Investments, deal execution, capital markets, or transaction management technologies is advantageous but not essential.
• Fluent English language skills are required; proficiency in additional languages will be highly regarded.
• Bachelor’s degree in business, Finance, Technology, or a related discipline preferred.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.