Customer Success Manager (5537)

Job Posted 21 Days Ago Posted 21 Days Ago
Hiring Remotely in USA
Remote
Senior level
Information Technology • Consulting
The Role
As a Customer Success Manager, you'll lead and coordinate projects for government clients, focusing on strategic planning, resource management, and stakeholder communication while ensuring quality results within timelines and budgets. Your role includes managing project teams, monitoring budgets, and fostering a collaborative environment to achieve project goals.
Summary Generated by Built In

As Customer Success Manager, you’ll be responsible for leading and coordinating projects for our government clients from initiation through to successful completion. Your role will encompass strategic planning, resource management, stakeholder communication, risk mitigation, and overall project execution. With a focus on delivering high-quality results within budget and timeline constraints, you will play a crucial role in maintaining our reputation for excellence.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

  • Collaborate with government clients to understand project objectives, scope, and requirements.
  • Develop comprehensive project plans, including task schedules, resource allocation, and budget estimates.
  • Manage project teams, assigning tasks, setting priorities, and ensuring timely completion of deliverables.
  • Actively engage with stakeholders to communicate project progress, address concerns, and manage expectations.
  • Identify and mitigate project risks, implementing effective contingency plans as necessary.
  • Monitor project budgets and expenses, ensuring adherence to financial guidelines.
  • Foster a collaborative and productive work environment, motivating team members to achieve project goals.
  • Conduct regular project status meetings and provide timely reports to senior management and clients.
  • Ensure adherence to relevant regulations, compliance standards, and government policies.
  • Continuously evaluate project performance, identifying areas for improvement and implementing corrective actions.

What you’ll need to succeed:

  • Ability to obtain a U.S. Government Secret security clearance
  • 5+ years of experience in project management
  • Proficiency in project management tools, and techniques
  • Excellent leadership and communication skills with the ability to interact effectively with stakeholders at all levels
  • Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal abilities, with a proven track record of building and maintaining client relationships.
  • Problem-solving aptitude and a proactive approach to handling challenges.
  • Ability to lead diverse teams, foster collaboration, and motivate team members towards project success.
  • Strong analytical skills, with the ability to gather and interpret relevant data to make informed decisions.
  • Attention to detail, with a commitment to delivering high-quality work.
  • Flexibility to adapt to changing project requirements and priorities.

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

 What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

 Not ready to apply now? 

Sign up to join our newsletter here.

Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Reston, VA
250 Employees
On-site Workplace
Year Founded: 1999

What We Do

MetroStar is a digital services and management consulting company specializing in emerging technologies within the public sector. MetroStar is a mission accelerator - we embrace disruptions in tech to propel progress. Through our user-centric capabilities, we create new paths to government innovation and shape thoughtful outcomes for the people.

Similar Jobs

Zello Logo Zello

Customer Success Manager

Logistics • Mobile • Productivity • Software • Transportation
Remote
Hybrid
2 Locations
140 Employees

Kalderos Logo Kalderos

Customer Success Manager, Covered Entity Solutions

Big Data • Healthtech • Software • Analytics • Pharmaceutical • Infrastructure as a Service (IaaS)
Easy Apply
Remote
Hybrid
Chicago, IL, USA
120 Employees

Drata Logo Drata

Customer Success Manager, Emerging (Remote)

Security • Software • Cybersecurity • Automation
Easy Apply
Remote
United States
500 Employees

GitLab Logo GitLab

Public Sector Customer Success Manager

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
Remote
3 Locations
2350 Employees
77K-166K Annually

Similar Companies Hiring

InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees
Quantum Rise Thumbnail
Software • Professional Services • Natural Language Processing • Machine Learning • Consulting • Automation • Artificial Intelligence
Chicago, Illinois
17 Employees
HERE Technologies Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account