Customer Success Lead

Posted 4 Days Ago
2 Locations
Hybrid
Mid level
Artificial Intelligence • Natural Language Processing • Productivity • Software
The Role
Own the customer lifecycle from onboarding through renewal: drive user adoption for a voice-focused AI product, monitor usage and retention, identify expansion opportunities, and relay user feedback to inform product direction. Define the customer success process for an early-stage company.
Summary Generated by Built In
About Us

Aqua Voice is building the voice input layer for the age of AI. We train our own models and build deep OS integrations because doing voice well requires controlling the entire stack.

The way people work is changing. IC work is over; you manage AI agents now. This type of work is wonderfully suited for voice.

We aren't building conversational agents. We believe the most natural way to interact with your computer is voice in text out (VITO). We believe that voice belongs at a level above the application, and that a small company can win by pushing the envelope.

We are applying relentless energy to this opportunity and the results so far have been good. We hope you will join us.

The Role

You'll own the customer relationship from activation through renewal.

- Onboarding: Voice is a behavior change. You'll help users build new habits and get to value quickly.

- Retention: Monitor usage patterns. Reach out when something's off.

- Expansion: We have individual users at companies who could become team deployments. You'll identify and pursue those opportunities.

- Feedback: You're closest to users. Product decisions will be informed by what you learn.

We're early. You'll define how we do this, not inherit a playbook.

What We're Looking For

- 3+ years in customer success, account management, or similar

- Comfortable with technical products and users who expect depth

- Strong writer—most communication is async

- Experience with prosumer or developer-focused products is a plus

Skills Required

  • 3+ years in customer success, account management, or similar
  • Comfortable with technical products and users who expect depth
  • Strong writer; most communication is async
  • Experience with prosumer or developer-focused products
Am I A Good Fit?
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The Company
3 Employees
Year Founded: 2023

What We Do

Aqua Voice, Inc. is an AI company developing fast, accurate voice dictation software for Mac, Windows, and iPhone. Its core product, powered by the proprietary Avalon speech model, enables users to talk into any text field with state-of-the-art accuracy, converting speech into clean, formatted text. The company focuses on helping developers, technical writers, and other professionals write significantly faster using their voice.

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