The Role
The Customer Success Implementation Engineer ensures successful implementation of Strivacity's CIAM solutions by providing technical support and training, while collaborating closely with customers and internal teams.
Summary Generated by Built In
Location: Veszprém, Hungary (In-person) or Hungary (Hybrid/Remote)
Type: Full-time
We are seeking a highly skilled Customer Success Implementation Engineer to join our dynamic team. This role is pivotal in ensuring our customers achieve successful implementations of Strivacity’s CIAM solutions while delivering exceptional customer experiences. You will act as a trusted technical advisor, working closely with customers to deploy, integrate, and optimize our platform.
Key ResponsibilitiesImplementation and Integration- Lead the technical implementation of Strivacity’s CIAM solutions for customers, ensuring seamless integration with their existing systems.
- Collaborate with customers to define implementation goals, timelines, and success criteria.
- Provide hands-on assistance in configuring and deploying Strivacity solutions, including API integrations, SSO, and user management workflows.
- Serve as the primary technical point of contact during the implementation phase.
- Identify, troubleshoot, and resolve technical issues promptly and effectively.
- Escalate complex issues to internal engineering teams while maintaining customer communication.
- Conduct training sessions and workshops to educate customers on best practices for using Strivacity’s platform.
- Provide technical documentation, guides, and recommendations tailored to customer environments.
- Act as a customer advocate within Strivacity, relaying feedback to product and engineering teams.
- Bias toward action
- Partner with Customer Success Managers to ensure alignment on customer objectives and progress.
- The highest attention to detail
- Must possess a high level of professionalism and demonstrate a track record of delivering excellent customer service.
- Work closely with internal teams to improve implementation processes and customer satisfaction.
- Maintain accurate and detailed records of customer interactions, issues, and solutions.
- Strong understanding of
- HTTP protocol and network traffic analysis in browser
- using a REST APIs from code
- HTML5, CSS
- Web security, typical web vulnerabilities
- Knowledge of protocols such as OIDC, Auth2, and SAML2
- Experience with cloud computing & infrastructure such as
- Kubernetes
- Helm
- Programming experience with Javascript/Typescript and Node.JS a plus
Skills Required
- Strong understanding of HTTP protocol and network traffic analysis in browser
- Using REST APIs from code
- HTML5, CSS knowledge
- Knowledge of web security and vulnerabilities
- Knowledge of OIDC, Auth2, and SAML2 protocols
- Experience with cloud computing and infrastructure like Kubernetes and Helm
- Programming experience with Javascript/Typescript and Node.JS
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The Company
What We Do
Strivacity lets brands quickly add secure login and identity management capabilities to their customer-facing applications without tying up an army of developers or consultants to do it.
