Customer Success Implementation Consultant

About Ease
Ease.io digitally transforms plant floor audits around the world with EASE. The enterprise-grade mobile platform combines simplicity and efficiency with powerful performance insights, driving quality and safety on the plant floor. 
Industry leaders, including Aston Martin, Dana, 3M, Tenneco, and Samsung, trust EASE to facilitate and analyze millions of plant floor audits every year. With deployments in over 40 countries, EASE supports more than 25 languages, solidifying its position as a category leader for quality management, as recognized by G2 and Gartner.
Headquartered in San Clemente, California, Ease.io is a dynamic company that recently secured a growth investment from Luminate Capital Partners, further fueling its robust growth trajectory.
Position Summary
Ease has an immediate opening for a Customer Success Implementation Consultant. We are looking for an energetic, highly-motivated individual that can develop healthy, strong, relationships with our customers, relentlessly working to remove barriers to adoption, and play a critical role in ensuring they become passionate advocates of the EASE platform.
Position Location: Remote
Salary Range: $25-$35 per hour
What You'll Do:

• Become an expert in the EASE platform and product suite.
• Partner with customers to understand their definition of success and drive successful implementations.
• Deliver engaging, web-based training sessions for new and existing customers.
• Design and maintain training curricula to support product adoption and customer satisfaction.
• Share insights, metrics, and best practices to help customers get the most out of EASE.
• Promote participation in Ease communities and encourage the use of online resources.
• Deliver service that inspires customers to champion EASE within their organizations and networks.

Required Qualifications & Skills:

• Associate’s degree or equivalent professional experience.
• 2+ years of experience delivering web-based training for B2B software.
• Passion for delivering outstanding customer experiences.
• Strong communication skills (written, verbal, and presentation).
• Ability to build positive relationships with customers and colleagues.
• Skilled at translating technical information into non-technical terms.
• Highly organized, with strong attention to detail and time management.
• Experience with web conferencing tools such as Zoom or Microsoft Teams.
• Proficiency in Chrome, other web-based applications, and Microsoft Office (Word, Excel, Outlook, PowerPoint).

What We Offer
At Ease, we foster a culture built on respect, humility, and collaboration. We value work-life balance as a core principle, ensuring you can thrive both professionally and personally. And yes—we believe work should be fun, too.
Growth and development are part of our DNA. We’re committed to investing in your career by offering ongoing training, mentorship, and a clearly defined path forward. Whether you're sharpening existing skills or exploring new ones, you'll always have opportunities to learn and advance.
We deeply prioritize the well-being and happiness of our team. In addition to a competitive compensation package, we offer a generous and comprehensive suite of benefits designed to support your health and peace of mind.
Here’s a look at what you can expect:

• Health Coverage: Comprehensive medical, dental, and vision plans to ensure access to high-quality care.
• Life & AD&D Insurance: Financial protection for you and your loved ones, giving you added peace of mind.
• Unlimited Paid Time Off: We encourage time to recharge and rest—take the time you need, when you need it.
• 401(k) with Employer Match: Plan for your future with confidence through our matched retirement savings program.

At Ease, we believe that when our employees are supported, inspired, and empowered, everyone wins.