Job Description
Own the support queue during your shift — respond to US customer queries via email, chat, or ticketing system with speed and clarity.
Troubleshoot product issues end-to-end, going beyond surface-level answers to truly understand what the customer is experiencing.
Follow up proactively on open tickets and close the loop with customers — no ticket goes cold on your watch
Identify, reproduce, and clearly report bugs reported by customers by working closely with Engineering, Product, and other internal stakeholders.
Skills required:
Excellent written and spoken English — you can explain complex things simply and empathetically.
Experience in working with customer support, customer success, or technical support role — ideally at a SaaS product company.
Strong troubleshooting instincts — you ask the right questions before jumping to conclusions.
Highly collaborative — you loop people in early, communicate transparently, and document everything.
Nice to have- understanding of sales/ GTM cycles and SaaS product.
Skills Required
- Experience in customer support, customer success, or technical support role
- Excellent written and spoken English
- Strong troubleshooting skills
- Highly collaborative skills and ability to communicate transparently
- Understanding of sales/ GTM cycles and SaaS product
What We Do
Orbital is an AI-powered sales intelligence platform designed for GTM teams to discover, score, and activate small and midsize business (SMB) leads. By collecting niche, high-signal data from unconventional sources, the platform enables sales teams to identify and engage with SMBs that are often invisible to traditional databases. Orbital streamlines the sales motion, allowing teams to move faster and more effectively without the complexity of legacy solutions.
