Customer Success Engineer

Dynamic started with a simple vision: every app and website will have a wallet. Three years in, that vision is no longer just an idea. It’s happening now. Wallets are no longer just for crypto apps. They’re becoming the backbone of fintech, payroll, and global remittances. They power faster, cheaper, and more accessible transactions. The best crypto apps, like Ondo Finance, Story, and Magic Eden already run on Dynamic. Now, the world’s top fintech and HR platforms are integrating wallets and payments through Dynamic, tapping into crypto rails. We are at a pivotal moment as we scale from supporting leading crypto apps to becoming the wallet infrastructure of the internet.

Why join Dynamic now?

• Own the next wave of apps and fintechs: Your work will directly impact how the world’s biggest fintech players adopt wallets and stablecoin payments.

• Join at the perfect moment: We’re scaling fast, but still early enough that your contributions will define our trajectory.

• Build the foundation of modern money: Backed by a16z crypto, Founders Fund, and other top investors, we’re making money more connected across chains and ecosystems.

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Check out a product demo here

As a Customer Success Engineer at Dynamic, you will play a pivotal role in providing innovative technical solutions to meet the complex needs of our customers. Working closely with our Sales, Product, and Engineering teams, you will also serve as a trusted technical advisor to our live customers. Your responsibilities will include triaging support for the on-call engineering team, handling a high volume of customer requests, providing implementation support for customer rollouts of new Dynamic offerings, and troubleshooting and answering technical questions from existing customers.

This role will involve working across Dynamic’s diverse customer base, including some of the most exciting projects in Web3, spanning DeFi, NFTs, gaming, and blockchain. The position requires a combination of technical expertise, client-facing customer success experience, and a deep passion for solving challenging Web3 problems using cutting-edge technology.

Location: We’re remote-first, but ideally you're based in New York, the Bay Area, or Miami. We'd love to have more of the team near our core hubs.

• You have experience in client-facing customer success or technical customer success roles, and 1-3 years of core engineering or solutions engineering background.

• You’re comfortable managing and triaging a high volume of customer requests, providing responsive and thoughtful support.

• You’re comfortable working in JavaScript and have hands-on experience building with SDKs, ideally using React

• You have 2+ years of experience working in Web3 or blockchain technology, whether professionally or through personal projects, and are familiar with blockchain/on chain apps, authentication, and user management platforms.

• You stay up to date with emerging trends in digital and cloud technologies and enjoy working directly with customers.

• Strong communication skills are a must, and you thrive in collaborative environments.

• To ensure timezone overlap with our team, you must be based in the Americas.
  

• 2 to 3 years of experience building in the Web3 space for a notable Web3 company

• You’re excited about Web3 and fintech, and want to work on infrastructure used by millions of users‍

• You are located close to NYC, SF, Chicago, or Floripa (Brazil)

• Collaborate with Engineering and Product Teams: Work closely with cross-functional teams to understand customer requirements, provide technical support, and deliver guidance to ensure customer satisfaction.

• Design and Implement Solutions: Develop innovative solutions that address customer challenges, ensuring they are practical and aligned with business objectives.

• Triage and Replicate Support Requests: Actively manage and resolve inbound support requests, adhering to the SLAs defined for customer support tiers, while balancing high-volume demand.

• Participate in Technical Discussions: Engage in client-facing technical discussions and presentations, effectively showcasing Dynamic’s capabilities and solutions.

• Voice of the Customer: Act as the voice of the customer within Dynamic, helping to shape the product roadmap by providing valuable insights and feedback based on customer needs.

• Stay Informed on Industry Trends: Keep up-to-date with the latest industry trends and technological advancements to enhance our solutions and maintain a competitive edge.

• Cross-Team Collaboration: Work across multiple teams to ensure a cohesive and coordinated approach to solution development and delivery.