Let’s be #BrilliantTogether
ISS FWW is Germany’s leading fund data provider and has been part of ISS STOXX since 2019.
Using data from the FWW fund database, FWW supports financial advisors and investors in making informed investment decisions.
We are currently looking to strengthen our team in Haar, near Munich, and are seeking a Part-Time Customer Success Manager - Data Solutions (m/f/d) to join us immediately.
In this role, you will help our clients transmit fund data from asset management companies to ISS FWW in standardized formats. This requires written and telephone communication with customers. You will also be responsible for coordinating and monitoring the maintenance of investment fund data and documentation.
Your Profile
- Precise, independent, and reliable working style with a strong commitment to quality
- Open and communicative personality
- Strong team player
- Logical, customer-focused, and solution-oriented mindset
- Basic technical understanding
- Experience in customer support and/or after-sales service
- Interest in building and maintaining long-term customer relationships
- Quick learner with a high level of self-motivation
- Fluent German and English, both written and spoken
What We Offer
- A dynamic and motivated team
- A professional and exciting work environment with an open company culture
- The opportunity to contribute to a leading provider of fund data solutions in Germany and work closely with clients across the investment industry
#LI-TG1 #FWW #ENTRYLEVEL
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Skills Required
- Precise, independent, reliable working style with a strong commitment to quality
- Open and communicative personality
- Strong team-player skills
- Logical, customer-focused, and solution-oriented mindset
- Basic technical understanding
- Experience in customer support and/or after-sales service
- Interest in building and maintaining long-term customer relationships
- Quick learning ability and high self-motivation
- Fluent German and English, written and spoken
ISS (Institutional Shareholder Services) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ISS (Institutional Shareholder Services) and has not been reviewed or approved by ISS (Institutional Shareholder Services).
-
Retirement Support — Retirement plans include a notably strong 401(k) match with a Safe Harbor contribution that stands out within the package. The retirement offering is regarded as a highlight relative to other elements of total rewards.
-
Leave & Time Off Breadth — Paid time off, paid holidays, and parental leave are substantial components of the package. Time-away benefits are often described as a standout compared with other facets of compensation.
-
Healthcare Strength — Medical, dental, and vision coverage are comprehensive within the standard package. Health coverage is generally viewed as solid, albeit characterized as middle of the road in some descriptions.
ISS (Institutional Shareholder Services) Insights
What We Do
Founded in 1985, Institutional Shareholder Services group of companies (ISS) empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics and insight. ISS, which is majority owned by Deutsche Bourse Group, along with Genstar Capital and ISS management, is a leading provider of corporate governance and responsible investment solutions, market intelligence, fund services, and events and editorial content for institutional investors and corporations, globally. ISS’ 2,200 employees operate worldwide across 29 global locations in 15 countries. It’s approximately 3,100 clients include many of the world’s leading institutional investors who rely on ISS’ objective and impartial offerings, as well as public companies focused on ESG and governance risk mitigation as a shareholder value enhancing measure. Clients rely on ISS’ expertise to help them make informed investment decisions.
