Customer Success Coordinator

| USA | Remote
Employer Provided Salary: 20-25 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Prevail Legal

A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located all across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings.

By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more.


Join us in disrupting the legal industry and beyond while working alongside our talented team!


This position is fully remote and reports to the senior operations manager.


  • Our Customer Success Coordinator assists Operations in coordinating across multiple internal departments, handling client inquiries and needs.
  •  Understanding and assisting operations in daily workflow of inbound communications, including scheduling depos and client inquiries.
  • Answers email and phone inquiries
  • Coordinates billing inquiries with accounting
  • Coordinates with Sales/Marketing on creating client-facing best practices docs for our users

Required Qualifications

  • 1-3 years experience working in Court Reporting operations
  • RB9 (Reporter Base) experience
  • Google Suite + Slack experience

Ideal Candidate

  • Has a quiet and clean place to work from home
  • Strong work ethic, + experience with small-size teams
  • Strong communication and positive attitude
  • Is a self-starter


  • Comprehensive Benefits plan including medical, dental, vision, 401(k)
  • 3 weeks of PTO and all federal holidays
  • Generous Continued Education allowance
  • An open, diverse and respectful working environment

Prevail Legal reserves the right to change this job description to meet the organization's business needs.

We can only hire US Citizens and cannot provide H1B Visa support.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

More Information on Prevail Legal
Prevail Legal operates in the Legal Tech industry. The company is located in San Francisco, CA. Prevail Legal was founded in 2020. It has 42 total employees. To see all 10 open jobs at Prevail Legal, click here.
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