About Prevail Legal
A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located all across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings.
By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more.
Join us in disrupting the legal industry and beyond while working alongside our talented team!
This position is fully remote and reports to the senior operations manager.
Responsibilities
- Our Customer Success Coordinator assists Operations in coordinating across multiple internal departments, handling client inquiries and needs.
- Understanding and assisting operations in daily workflow of inbound communications, including scheduling depos and client inquiries.
- Answers email and phone inquiries
- Coordinates billing inquiries with accounting
- Coordinates with Sales/Marketing on creating client-facing best practices docs for our users
Required Qualifications
- 1-3 years experience working in Court Reporting operations
- RB9 (Reporter Base) experience
- Google Suite + Slack experience
Ideal Candidate
- Has a quiet and clean place to work from home
- Strong work ethic, + experience with small-size teams
- Strong communication and positive attitude
- Is a self-starter
Benefits
- Comprehensive Benefits plan including medical, dental, vision, 401(k)
- 3 weeks of PTO and all federal holidays
- Generous Continued Education allowance
- An open, diverse and respectful working environment
Prevail Legal reserves the right to change this job description to meet the organization's business needs.
We can only hire US Citizens and cannot provide H1B Visa support.
DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.
What We Do
Prevail is shaping a digital future with the legal industry’s first cloud-based testimony management platform. Prevail was designed by attorneys, for attorneys. It addresses longstanding gaps in the market for pre-trial evidentiary services: a dearth of innovation; the high cost and low quality of video; lagging expertise, training and sophistication.
The Prevail platform uses machine learning and other artificial intelligence technology to generate real-time transcripts. Users also have the ability to create bookmarks and tags, as well as clips that synchronize audio and video evidence with their text.
Ultimately, deep AI-driven analysis produces a rapid-fire transcript with an accuracy rate above 90 percent, with the accompanying exhibits centralized and ready to manage. Attorneys and clients can then collaborate on the Prevail platform - in the cloud, same space, same time.
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