Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.
Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.
Job DescriptionAt Fygaro, we’re on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology.
💡 What You’ll Do
- Guide new customers through onboarding and ensure a smooth setup experience
- Understand merchant needs and recommend the right Fygaro solutions
- Drive product adoption across features like payments, links, shops, and vPOS
- Proactively identify opportunities to improve customer performance and retention
- Handle customer inquiries across video call, chat, email, and WhatsApp with speed and clarity
- Collaborate with Sales, Tech, and Product teams to resolve issues and improve workflows
Qualifications
🎯 What We’re Looking For
- 1–3 years in Customer Success, Support, or Consulting (SaaS or fintech is a plus)
- Strong communication skills (clear, friendly, and solution-oriented)
- Ability to explain technical concepts in simple terms
- Highly organized and comfortable managing multiple clients
- Proactive mindset — you don’t wait for problems, you prevent them
- Spanish & English proficiency required
Additional Information
⭐ Bonus Points
- Experience with payments, eCommerce, or POS systems
- Familiarity with tools like CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot)
- Experience working with SMBs or entrepreneurs
🌎 Why Join Fygaro?
- Work with a fast-growing fintech operating in 35+ markets
- Be part of a team shaping the future of digital payments in emerging markets
- High ownership and impact from day one
- Collaborative, fast-paced, and entrepreneurial environment
Skills Required
- 1-3 years in Customer Success, Support, or Consulting (SaaS or fintech is a plus)
- Strong communication skills (clear, friendly, and solution-oriented)
- Ability to explain technical concepts in simple terms
- Highly organized and comfortable managing multiple clients
- Proactive mindset (prevent problems before they occur)
- Spanish and English proficiency
- Experience with payments, eCommerce, or POS systems
- Familiarity with CRM, helpdesk, or chat platforms (e.g., Zendesk, HubSpot)
- Experience working with SMBs or entrepreneurs
What We Do
Fygaro is an all-in-one cloud-based software platform designed for SMEs to manage business operations. It provides tools for accepting payments online, via chat, and in-person using payment links, online stores, and Tap to Pay. The platform also integrates invoicing, order management, client and product tracking, and accounting, serving as an e-commerce generator and ERP system to help businesses save time and grow.
