Customer Success Consultant

Reposted 12 Days Ago
2 Locations
In-Office or Remote
Mid level
Healthtech
The Role
The Customer Success Consultant is responsible for driving business growth through strategic sales, managing partner relationships, ensuring successful onboarding, and collaborating with cross-functional teams for enhanced customer engagement.
Summary Generated by Built In

Key Responsibilities

Sales & Growth

· Develop and execute go-to-market strategies to expand business within assigned regions.

· Conduct market research and build targeted prospect lists using disciplined prospecting methods.

· Drive new business opportunities through cold calling, networking, and industry events.

· Prepare compelling proposals, quotations, and RFP responses.

· Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

· Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.

· Conduct periodic check-ins and goal reviews with partner leadership teams.

· Oversee renewals and payment processes, collaborating with the Renewal team.

· Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.

· Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

· Represent your product line on the Operations Council to identify trends and influence product evolution.

· Collaborate with marketing and product teams to design campaigns and services that meet partner needs.

· Identify and develop new billable services to address evolving customer challenges.

What We’re Looking For

· Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.

· Skills:

o Strong consultative selling and solution-based approach.

o Expertise in relationship management and account growth strategies.

o Ability to deliver training and communicate effectively with educators and leaders.

o Proficiency in Salesforce CRM and Microsoft Office Suite.

· Traits:

o Entrepreneurial mindset, results-driven, and highly persistent.

o Growth-oriented with strong analytical and problem-solving skills.

· Education: Bachelor’s degree or equivalent experience.

What We Offer

· Competitive salary plus commission structure.

· Comprehensive medical, dental, and vision coverage from day one.

· Employee stock ownership and 401K matching programs.

· Generous vacation and personal leave.

· Opportunities for career growth and creative expansion.

Top Skills

Microsoft Office Suite
Salesforce CRM
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The Company
HQ: Niagara Falls, New York
185 Employees
Year Founded: 1993

What We Do

For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems

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