Customer Success Consultant - Associate

MagicOrange South Africa

MagicOrange is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative software solutions. 

Location - Sandton, Gauteng.

Position Summary: 

The Customer Success Consultant - Associate at MagicOrange is the starting point for graduates to begin their journey in our delivery and consulting organisation. Associates play a critical role in supporting our expanding client base, helping with deliver our managed service offerings, analysing and loading data, understanding and improving customer processes, and assisting in software configuration using our proprietary MagicOrange toolset. 

Your responsibilities will encompass a wide range of activities aimed at enhancing client engagement and adoption, with a strong emphasis on delivering value through our innovative solutions. 

Key Responsibilities: 

Data and Process Analysis 

• Understand client business processes, gaining a comprehensive understanding of their operational needs. 

• Transform and process large datasets for multinational scale clients, ensuring compatibility and optimization for the MagicOrange tool set. 

• Support customers in the execution of their monthly cadence using the MagicOrange toolset. 

• Utilize MagicOrange to analyse data, facilitating the delivery of tailored solutions to FTSE-listed clients. 

Software Configuration 

• Load customer data into MagicOrange, ensuring accuracy and security of information. 

• Assist in configuration of cost models within MagicOrange, aligning with client financial structures and objectives. 

• Understand the allocation strategies that have been implemented for a customer, and be able to validate that they are working correctly. 

• Follow specifications to create detailed end-user reports using Microsoft PowerBI, providing insights and actionable information through the MagicOrange interface. 

Collaboration 

• Collaborate effectively with fellow consultants, sharing insights and strategies to enhance overall service delivery. 

• Participate in team meetings and projects, contributing to a cohesive and supportive consulting environment. 

Feedback 

• Assist in generating feedback on the MagicOrange product for internal teams 

Previous Experience  

• Experience with Microsoft Excel (X/VLOOKUP, Pivot tables, Indexes, Power Query)  

Skills and Requirements: 

Qualifications

• Matric
• A relevant Bachelor’s degree in Finance, Information Systems, Computer Science, Engineering, or equivalent work experience
  
  

Essential Skills  

• Ability to manipulate and transform large data sets in a timely and accurate fashion  

• Ability to work to a deadline and prioritise and manage workload independently  

• Takes the initiative and drives their own deliverables while contributing to a fast-paced deliverable focused team environment  

• Capability to quickly understand data, processes and procedures 

• Capability to learn new systems and technologies  

• Communication and interpersonal skills  

Desirable Skills  

• Experience of visualization tools such as Microsoft Power BI  

• Understanding of activity-based costing and cost allocations  

• Basic understanding of IT infrastructure stack  

• Experience with Public Cloud (AWS, Azure etc.)  

• Understanding of corporate Budgeting and Forecasting process  

What we offer:

• Strong entrepreneurial spirit. The ability to make an impact and see the rewards of your efforts.
• Ongoing training on the latest technologies to aid automation for accountants.
• Be part of a high growth industry and product.
• A challenging career in an innovative company.
• Opportunity to influence, working in an open climate, close to decision makers at large blue-chip enterprise with the possibility to make a difference.
• A competitive remuneration package, with flexible pension options.

Join us at MagicOrange and help shape the future of IT Financial Management and FinOps Software by ensuring our customers achieve the highest levels of satisfaction and success. 

MagicOrange is an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. We value and appreciate the diverse contributions and perspectives of all our employees.