LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with Enterprise Architecture Management.
We are looking for a Customer Success Manager to join our growing team and guide customers through their journey, making them successful.
Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team?
Then it is worth reading on!
Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing- and Partner Management teams, you will be working on delivering continuous value.
As a Customer Success Manager at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will take on full responsibility for Enterprise customers along their journey – from adoption, to expansion, and renewal.
Customer Success Manager EMEA – Enterprise (f/m/d)
Connected remote, based close to one of our offices in Germany (Bonn, Munich, Berlin), Netherlands (Amsterdam), United Kingdom (London)
WHAT IS WAITING FOR YOU?
- Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes
- Take on full responsibility for your 30-40 Enterprise customers based in EMEA, incl. DACH
- Build and strengthen relationships with your customers to become their trusted advisor
- Develop and expand your accounts by driving product adoption to ensure value add
- Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
- Add your style to a global, diverse team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
WHAT ARE WE LOOKING FOR?
- 3+ years of experience in in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture
- Understanding of IT Management and Software Development/Operations in Enterprise organizations
- Ability and experience to structure and prioritise your work and work of others
- 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
- Fluent in English for all territories; for some territories fluent in additional languages are a must: German for DACH, French for France, Dutch is a plus for Benelux - please indicate your language skills in your CV
SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1.400 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net. Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.
SAP LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (700+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU!
Please check our Applicant Privacy Notice available here for more information about how we process your personal data. If you have any questions or concerns about privacy or want to exercise any of your data privacy rights, please send an email to [email protected].
SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at [email protected]. You will be treated with the utmost respect and confidentiality.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
What We Do
LeanIX is the single source of truth for Corporate IT and Product IT to enable organizations to continuously transform. LeanIX addresses the frequent problem, that the required information about the IT landscape is missing, outdated or difficult to analyze. LeanIX has two products, the Enterprise Architecture Suite (EAS) and the Cloud Native Suite (EAS). Use cases include Application Rationalization, Technology Risk Management, the shift from monolithic architectures to Microservices and the migration into the Cloud. More than 40 certified partners such as Deloitte, Cognizant and PwC rely on the dynamically-growing IT company co-founded in 2012 by LeanIX CEO André Christ. The company is headquartered in Bonn, Germany with additional offices in Boston, Massachusetts; Munich, Germany; Utrecht, Netherlands; and, Hyderabad, India. It has more than 300 employees worldwide.
Why Work With Us
LeanIX has a start-up feel within a well-established company - a start-up with stability. We have had tremendous year over year growth in Europe since 2012, and now it is time for us to conquer the U.S! We are in hyper-growth stage, making it an incredibly exciting time to join the team. LeanIX is a global, collaborative and fast-paced company.
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SAP LeanIX Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
LeanIX has awesome offices throughout the globe that we love to utilize when possible, but flexibility for our employees is a top priority.
