Customer Success Associate

Posted 21 Days Ago
Hiring Remotely in Livingston, MT
Remote
Entry level
Software • Automation
The Role
Customer Success Associate responsible for daily interactions with MarTech client base, executing marketing campaigns, and driving customer satisfaction and revenue growth.
Summary Generated by Built In

About Us:

PFL began life as a local printer in 1996 with the mission to help businesses become successful. With the realization digital marketing was our future, PFL went all in to create a platform that delivers multi-sensory, custom marketing campaigns that are automated, measurable, and relevant. The campaigns help businesses gain attention and amplify their growth. PFL is the only company with a solution that includes software, print, and fulfillment to simplify automated direct mail campaigns. We handle everything under one roof!


Customer Success Associates engage daily with PFL’s MarTech clients, delivering customer success through outstanding execution, clear communication, and teamwork. This role involves executing on marketing campaigns for Martech customers.to ensure impactful results and satisfaction.  

Key qualities for success: 

Excel at developing relationships and have experience in customer success or account management, with a proven track record of driving customer satisfaction and growing revenue. Strong analytical skills and experience in digital marketing campaign execution are ideal.

You're eager to join a company at the forefront of innovation in marketing technology. Thriving in a fast-paced, entrepreneurial environment, you're adaptable, articulate, and quick-thinking. You're driven to improve yourself and your team, and you love guiding customers to become a trusted partner.  Customers value your counsel, trust your guidance, and consider you a partner.  You're professional persistent and always prioritize doing what's right for the customer.

You've got the magic touch if you: 

  • Effectively navigate ambiguity and adapt in situations without a single “right” answer
  • Dynamic, self-motivated, and high-energy team player
  • Show resilience in challenging situations
  • Willingness to give and receive constructive feedback to improve personal and team performance
  • Consult and collaborate with others to assess and improve organizational processes
  • Identify and analyze key problems and opportunities 
  • Develop innovative solutions that improve existing services, procedures, and policies
  • Build trust by keeping commitments and upholding high ethical standards
  • Demonstrate Impeccable attention to detail
  • Set ambitious “stretch” standards for both personal and team performance
  • Display empathy, patience, and active listening to accurately gauge others' opinions and emotions
  • Make decisions with consistent logic, rationality, and objectivity
  • Possess a foundational understanding of business and accounting principles
  • Execute commitments effectively and reliably

Bonus points for having a passion for PFL's values:

  • People 
  • Relationships  
  • Progress 
  • Results  

Core Benefits:

  • Affordable Health Benefits Package
  • 401k with 4% employer match
  • Employer Paid Long Term Disability
  • Employer Paid Life Insurance
  • Paid Parental Leave
  • Generous Paid Time Off (PTO)
  • Nine Paid Holidays

The Details:

  • Compensation is $50K-$52K (paid hourly), based on experience. 


Remote work may be available in AR, AZ, CO, FL, IN, KY, MI, MT, NC, NJ, NY, OR, OH, SC, TX, UT, VA, WA

Please note:  PFL requires all applicants to be eligible to work within the US and generally will not sponsor visas unless otherwise noted on the position description. 

PFL is committed to fostering a workplace that connects and honors people for the many aspects that make them unique.


By Selecting "Give Consent" you agree to allow PFL to store and process your data for the purpose of considering your eligibility for employment and for 730 days thereafter.  By Selecting "Deny Consent" you are opting out and your data will be deleted in accordance with PFL policy. 

GDPR Notice

CCPA Notice

The Company
HQ: Livingston, Montana
175 Employees
On-site Workplace
Year Founded: 1996

What We Do

PFL delivers authentic moments through data-driven, automated direct mail. We bring the measurement, personalization, and predictability you expect from digital campaigns to direct mail programs. PFL amplifies growth for organizations and has a proven track record of success with some of the biggest brands in the world.

We'll help you make your customers smile with direct mail that is...

Simplified: PFL simplifies direct mail execution by managing the entire process under one roof—from strategy and production to delivery and measurement.

Engaging: Increase brand engagement and drive results by pairing digital tactics with memorable direct mail—from postcards and letters to 3-D mailers with branded items.

Personalized: Use data to personalize and trigger direct mail sends at any scale—from hundreds to millions.

Measurable: Integrate CRMs and MAPs with PFL's platform to manage and measure direct mail performance and ROI.

Similar Jobs

Qualtrics Logo Qualtrics

SkillBridge - Customer Success Associate Internship

Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
Remote
United States
5000 Employees
Remote
3 Locations
188 Employees

Pluralsight Logo Pluralsight

EVP, Customer Success and Services

Cloud • Edtech • Information Technology • Software
Remote
United States
1700 Employees
475K Annually

Orum.io Logo Orum.io

Customer Success Associate

Fintech • Machine Learning • Payments
Remote
United States
51 Employees

Similar Companies Hiring

TrainingPeaks (A Peaksware Company) Thumbnail
Software • Fitness
Louisville, CO
69 Employees
Silverfort Thumbnail
Security • Sales • Information Technology • Cybersecurity • Automation
GB
357 Employees
Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account