Customer Success Associate - Referrals

Sorry, this job was removed at 10:11 p.m. (CST) on Tuesday, Aug 26, 2025
Hiring Remotely in India
Remote
Other
The Role
Who are we, you ask?

Interviews can be hard, especially at top tech companies like Google, Facebook, and Netflix. Many candidates fall short simply because they aren’t adequately prepared. That’s where we come in.

Our acclaimed courses specialize in interview preparation and transitioning into high-demand tech fields such as AI, ML, and Data Science. At Interview Kickstart, current and former hiring managers have guided over 17,000 tech professionals through transformative career journeys, ensuring their success in landing coveted positions.

Think of us as “the everything store” for career transitions and interview skill development.

How do we do that, you ask?

We have a structured approach to interview success, which includes:

  • Career Accelerator Course
  • Comprehensive end-to-end courses and platform
  • A roster of over 600+ instructors from leading Silicon Valley companies like Google, Facebook, Amazon, and Netflix
  • A holistic approach that includes live classes, mock interviews, personalized coaching, resume refinement, career strategies, and invaluable referrals

What’s more exciting is - we are completely remote, and we are hiring the best people we can find regardless of geography.

Key Responsibilities:
  • Alumni & Learner Engagement: Build relationships with current students and alumni to create a strong referral pipeline
  • Referral Generation: Proactively identify referral opportunities within our learner ecosystem and convert them into warm leads. This would be done by making cold calls.
  • Cross-Team Collaboration: Work closely with Student Success, New Programs, Careers, and Academic Delivery teams to:

- Surface top alumni advocates

- Time outreach with course milestones

- Integrate referral prompts into the student journey

  • Pipeline Management: Maintain accurate referral data in the CRM, track referral stages, and follow up diligently
  • Program Promotion: Effectively communicate program offerings and outcomes to referred prospects
  • Feedback & Insights: Bring referral-related insights from alumni and students to internal teams to improve program quality and retention
  • Target Achievement: Meet or exceed monthly and quarterly referral-based enrollment targets
You’ll Thrive in This Role If You:
  • Are a strong relationship builder who earns trust quickly
  • Have experience in community engagement, referral sales, or alumni relations
  • Know how to collaborate across teams to create unified, high-impact campaigns
  • Are organized, persistent, and motivated by outcomes—not just activity
  • Have a good grasp of how experienced tech professionals think and decide

RequirementsPreferred Experience:
  • 2–5 years in customer success, inside sales, community or alumni management, or referral marketing
  • Prior experience in ed tech, upskilling, or career transition programs is a big plus
  • Familiarity with Freshdesk, Zendesk, HubSpot, Salesforce, or other CRM systems
  • Strong written and spoken communication skills

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The Company
HQ: Santa Clara, CA
318 Employees
Year Founded: 2014

What We Do

Interview Kickstart is the leading global platform for Technical Interview Preparation. Headquartered in Santa Clara, California, our mission is to work with Software Engineers to help them transition into their dream jobs at top-tier companies. Students from our program routinely get offers from Google, Facebook, Amazon, Netflix, Apple, LinkedIn, Uber, and other top organizations after completing our program. The following set of core beliefs drives Interview Kickstart: Successful interview prep cannot be a spit and polish job. The only way to become part of a strong technical team is to elevate your craft to that level, i.e., technical interviews cannot be ‘hacked’. To nail them, one must invest time in becoming a better engineer. It only makes sense to learn from engineers who have made the cut, i.e., one needs to prepare by learning from engineers who are currently already working and hiring at Google, Facebook, Amazon, and other top companies. One needs a methodology that caters to a superior technical curriculum, retention, and sustained motivation, i.e., structured interview preparation is the only way to career up-leveling. Interview Kickstart’s team of pedigreed instructors comprises hiring managers and tech leads from FAANG and other top Silicon Valley companies. The areas we focus on include Algorithms, Data Structures, System Designs, and Career Skills. Our proprietary methodology covers live classes, mock interviews, timed tests, individual coaching sessions, resume reviews, career strategy, referrals, and much more. Get offers ranging up to $933,000. Join over 5,500+ engineers who have successfully taken our program. Interview Kickstart’s cost varies as we offer customized courses to meet the differing needs of students. The best way to know about Interview Kickstart cost is to sign-up for our pre-enrolment webinar: https://www.interviewkickstart.com

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