Radiance is looking for a customer success analyst to identify, analyze, and interpret customer data to drive retention, product adoption, and satisfaction. They will create reports and dashboards, uncover trends to reduce churn, and provide actionable insights for the Product Manager, Solutions Engineer, and Customer Success Engineer to optimize the customer journey.
Primary Duties
Analyze usage metrics, health scores, and customer feedback to identify trends, risks, and opportunities for improvement.
Translate complex data sets (using SQL, Python, Tableau, or Excel) into actionable insights that inform strategy.
Monitor key metrics to proactively identify at-risk customers and assist in developing retention strategies.
Collaborate with product teams to improve features based on user data and refine internal customer success workflows.
Required Qualifications
Bachelor’s degree in data analytics, business administration, marketing, or related fields
Ability to analyze customer data, track metrics (e.g., churn rate, usage statistics), and provide actionable insights.
Strong communication, problem-solving, and relationship-building skills are critical for managing client relationships and reducing churn
US Citizenship
Must have or be able to obtain a Top Secret Clearence
Desired Qualifications
Previous experience in a client-facing role, such as customer success, consulting, or account management
Familiarity with CRM systems (EspoCRM), project management tools, or data visualization software (e.g., SQL, Excel).
Certifications: Certified Customer Success Management Professional (CCSMP)
Radiance Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Skills Required
- Bachelor's degree in data analytics, business administration, marketing, or related fields
- Ability to analyze customer data, track metrics (e.g., churn rate, usage statistics), and provide actionable insights
- Strong communication, problem-solving, and relationship-building skills
- US Citizenship
- Must have or be able to obtain a Top Secret Clearance
- Previous experience in a client-facing role, such as customer success, consulting, or account management
- Familiarity with CRM systems (EspoCRM), project management tools, or data visualization software (e.g., SQL, Excel)
- Certified Customer Success Management Professional (CCSMP)
Radiance Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Radiance Technologies and has not been reviewed or approved by Radiance Technologies.
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Retirement Support — Retirement contributions are described as generous, combining ESOP ownership with 401(k) profit sharing to build long-term wealth. A defined vesting schedule and recurring contributions reinforce the reliability of this component.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, including medical, dental, vision, life insurance, and disability. Wellness features such as on-site fitness and structured programs further bolster perceived health support.
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Equity Value & Accessibility — Employee ownership via an ESOP is positioned as a meaningful wealth builder, with company stock value growth cited as an upside. Additional vehicles such as cash bonuses and synthetic appreciation rights add to perceived equity value.
Radiance Technologies Insights
What We Do
Radiance Technologies, Inc. is an employee-owned small business prime contractor. Radiance leads the way in developing government and commercial customer-focused solutions. Leveraging its record of technical innovation and operational expertise, Radiance Technologies offers: • Cyber Solutions • Systems Engineering • Technology Development, Production, Testing, and Evaluation • Technology Application • Intelligence Community Support • Government Program Support The company’s 900+ employees in 15+ U.S. and international offices serve customers in the Department of Defense (DOD), National Aeronautics and Space Administration (NASA), the national intelligence community, the Department of Homeland Security (DHS), other government organizations, and selected commercial customers. Radiance Technologies continues to attract and retain talented motivated employees by being an employee-owned company – founded with the idea of providing an environment, a benefits package, and a stock ownership plan that are second to none. For more information, visit www.radiancetech.com. Radiance Technologies, Inc. – Concepts to Capabilities®
