Compensation: Competitive (Financial Services)
About TradingHub
Founded in 2010, TradingHub delivers uniquely intelligent trade surveillance software to world leading financial institutions. Developed by market professionals, our solutions use sophisticated modelling techniques to detect single and cross-product market manipulation.
With a team of over 150 experts worldwide, TradingHub combines global reach with deep markets expertise to help our customers mitigate financial, regulatory, and reputational risk.
The Role
We are seeking a Customer Success Analyst to join our Customer Operations team in Singapore. They are responsible for managing customer support queries, onboarding customers onto our suite of market-leading products and analysing trade data to ensure system requirements are met.
The role will see you working closely with both internal and external stakeholders and is an exciting opportunity for a recent graduate or analyst with initial industry experience to join a fast-growing fintech. In-depth training will be provided to understand the analytics behind our products.
Responsibilities:
Develop a deep understanding of our products and our customer usage of these
Use your analytical abilities to solve customer problems and help ensure their success
Collaborate with our product and engineering teams to diagnose and resolve support issues
Build knowledge of financial markets and engineering to better understand our product applications
Take ownership and ensure best practice processes are created/championed
Requirements
Main Skills/Competencies:
Recent STEM degree graduate e.g. Computer Science, Software Engineering, Mathematics
Skilled in a programming/scripting language such as SQL, Python, C#
Keen problem solver with a results-focussed approach
Looking for a first step into the analytics field or initial experience in a customer-facing support role
Ability to work under pressure and exercise clear judgement
Curious mindset and proactive approach to learning
Excellent interpersonal and communication skills
Great attention to detail
Benefits
Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of technology and global markets, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success.
Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These values provide the foundation for a sustainable workplace culture that empowers you to grow, contribute, and become your best self.
Employee Benefits:
Annual discretionary performance bonus (permanent employees only)
Hybrid working policy
Office lunches twice a week
Private medical insurance + dental cover
Extended parental leave (up to 6 months of fully paid maternity leave)
25 days annual leave + bank holidays
Enhanced company pension plan
5 days study leave towards professional qualifications
Salary sacrifice schemes
Death in service coverage
Don’t tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch!
TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications.
We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.
Skills Required
- Recent STEM degree, such as Computer Science, Software Engineering, or Mathematics
- Proficiency in a programming or scripting language such as SQL, Python, or C#
- Strong problem-solving and results-focused approach
- Interest in analytics or initial experience in customer-facing support
- Ability to work under pressure and exercise clear judgment
- Curious, proactive approach to learning
- Excellent interpersonal and communication skills
- Strong attention to detail
What We Do
TradingHub is a finance-focused big data firm. Our goal is to create the world’s leading financial markets analytics platform to help our customers unleash their organisational potential. Our customers are made up of leading investment banks, asset managers, hedge funds, commodity houses, and brokerage firms - collectively representing over 20 trillion dollars of AUM. We build the best-in-class tooling for trade surveillance, financial markets anti-money laundering, best execution, and financial markets reporting and analytics. We are headquartered in London, with further offices in Toronto and Singapore, although we are expanding rapidly!
