TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, Forbes’ Best Startup Employers, Deloitte’s Technology Fast 500.
We’re adding a Customer Success Analyst (Mandarin Speaking) to our team to help us guide renters in qualifying for their dream homes, as we continue to expand rapidly across the country.
What You’ll Do
- Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
- Communicate with customers via phone and email in a wide range of situations that each require a unique approach
- Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience
What You Bring
- Bachelor’s degree in a related field or equivalent experience
- A roll up your sleeves mentality with excitement to research and learn what you don’t know
- Empathy, integrity, and a sense of humor!
- Highly organized and detail-oriented
- Customer-centric mindset
- Possess a team-oriented attitude
- Strong math and analytical skills
- Must be able to multitask and be highly adaptable to change
- Ability to work during business hours (8 hour workday between 9 a.m. - 6 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)
- Excellent written and verbal communication skills in English and Mandarin
Nice To Have
(Include any skills that would be bonuses to the position, but are not required)
- Fluency in an additional language
- Familiarity with CRM systems such as Zendesk, Hubspot, and similar platforms
- Prior experience with spreadsheets, data, and technology
- Experience with communication tools such as Slack and Zoom
- Experience working in a remote environment
Benefits
- Opportunities to make an impact within a fast growing company
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Flexible spending accounts (healthcare, dependent care, commuter)
- 401(k)
- Generous PTO and paid holidays
- Flexible working hours
- Paid parental leave
- Company sponsored short and long term disability
Base Salary
The base salary range is between $55,000 - $65,000 annually.
Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.
Stay in Touch
Does this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch to be one of the first to hear about future opportunities!
TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.
Skills Required
- Bachelor's degree in a related field or equivalent experience
- Strong research and learning ability with a hands-on attitude
- Empathy, integrity, and a sense of humor
- Highly organized and detail-oriented
- Customer-centric mindset
- Team-oriented attitude
- Strong math and analytical skills
- Ability to multitask and adapt to change
- Availability for an eight-hour workday between 9 a.m. and 6 p.m. Eastern Time, including one weekend day per week
- Excellent written and verbal communication skills in English and Mandarin
- Fluency in an additional language
- Familiarity with CRM systems such as Zendesk and HubSpot
- Experience with spreadsheets, data, and technology
- Experience with Slack, Zoom, or similar communication tools
- Experience working in a remote environment
TheGuarantors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TheGuarantors and has not been reviewed or approved by TheGuarantors.
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Healthcare Strength — Day-one medical, dental, and vision coverage is prominently advertised, indicating strong core health offerings. Additional sources list HSA/FSA options that round out the healthcare package.
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Leave & Time Off Breadth — Flexible time off with paid parental leave is emphasized and echoed by third-party benefits grids. This points to broad time-off coverage that supports different life events.
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Wellbeing & Lifestyle Benefits — A flexible hybrid setup, an in-office lunch stipend, and commuter benefits allowing pre-tax contributions for transit and parking are highlighted. These extras enhance daily convenience and work-life balance.
TheGuarantors Insights
What We Do
At TheGuarantors, we offer unmatched insurance solutions for both renters and property operators—covering every lease, every time. Our mission is simple: to give renters better access to their ideal homes while empowering operators with stronger protection and new growth opportunities. By leveraging our real estate expertise, we help operators qualify renters faster and reduce the risk of rental income loss. Our commitment to exceptional service has earned us a 99% retention rate among owners and operators. With $4 billion in rent and deposits guaranteed, TheGuarantors is trusted in over 3 million units nationwide. We’re proud to be recognized as one of Inc. 5000’s fastest-growing companies, a Forbes Best Startup Employer, and a member of Deloitte’s 2024 Technology Fast 500. Want to be part of the team revolutionizing the rental experience? Explore our open positions and apply at careers.theguarantors.com.
Why Work With Us
At TheGuarantors, we're passionate about building a brand experience that genuinely advocates for owners, operators, and renters. We work hard to ensure renters can get the home of their dreams while operators get the risk protection they need and deserve.
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