Customer Success Account Manager

Provides a key client relationship to a major client or clients through relationships with executives and leaders in the client organization in a part of a large or mid-sized market or part of a large region. Grows revenue by leveraging the full IQVIA offerings and identifying new business opportunities.

Responsibilities
•    Secure and retain business through professional, consultative, proactive account management activities directed at decision-makers and decision influencers at existing IQVIA clients
•    Actively identify potential new business opportunities within specified customer account(s).
•    Cultivate strong, long-term relationships with key decision-makers within Account and develop in-depth knowledge of the customer organization.
•    Maintain general knowledge of IQVIA Technology and Analytics products and services for appropriate engagement opportunities with clients.
•    Identify and respond to customer needs in order to define potential opportunities.  Propose appropriate strategy/solution to customer.
•    Handle follow-up related to the sale and drive completion of orders.
•    Adapt successful strategies and tactics to meet market demands and financial targets.
•    Maintain high visibility within customer organization.  Monitor customer satisfaction by communicating regularly with customer.
•    Establish and execute a comprehensive account plan for each assigned client.  Ensure appropriate strategy/solution is proposed to customer.   Monitor actions and results against plans.
•    Analyze potential opportunities and develop account plans for each assigned client. Ensure appropriate strategy/solution is proposed to customer. Monitor actions and results against plans.
•    Record all customer account related activities in management systems.
•    Prepare account activity report for Management as required.
•    Serve as a liaison between the customer and technical and operational groups at IQVIA, Inc.

Experience
•    Bachelor’s degree or equivalent and a minimum of four (4) years related experience of Life Sciences industry, Technology products and/or Account Management experience. 
•    Ability to set vision and direction.
•    Ability to influence outcomes.
•    Team-orientation.
•    Familiarity with Salesforce CRM and Gainsight Customer Success Management Platform.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.