Join the Customer Strategy team as a Customer Strategy Manager and you will function as the backbone of our customer-facing team – building strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services. Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline. The ideal candidate will have experience in managing complex customer engagements, be extremely data-driven, and possess excellent communication and interpersonal skills. This is a hybrid role based in our Seattle or Minneapolis office (4 days/ week).
What You Will Do:
- Build strong relationships with customers to understand their goals, objectives, and challenges.
- Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities.
- Deliver relevant and compelling insights to customers on a regular cadence.
- Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
- Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth.
- Act as the voice of the customer within the organization, advocating for customer needs and requirements.
- Continuously monitor customer health and proactively identify and address any issues to ensure customer satisfaction and retention.
Who We Are Looking For:
- Bachelor’s degree in a relevant field.
- 4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm.
- Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.
- Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling.
- Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond.
- High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization.
- A true passion and motivation to delight customers, and treat each customer as if they were your only one.
- Ability to work in a fast-paced environment while maintaining focus on primary goals.
- Ability to think big, solve problems, and are detail oriented.
- Proficient in Microsoft Outlook, Excel, and PowerPoint.
- Ability to travel monthly to quarterly depending on your assigned client portfolio.
Benefits and Perks:
It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. We are open to Customer Strategy Managers (with a salary range of $90,000 - $120,000) and Senior Customer Strategy Managers (with a salary range of $120,000 - $140,000) role. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:
- Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options
- Fertility benefits to support your path to parenthood
- 401(k) with company match to help you plan ahead
- Company-paid life insurance
- 20 days of PTO + 9 company holidays to truly unplug
- Paid parental leave for all parents — because family matters
- Summer Fridays (log off at 3pm and enjoy it)
- Regular in-office social events including happy hours and catered lunches
- A thoughtfully stocked kitchen with healthy snacks and fresh fruit
Skills Required
- Bachelor's degree in a relevant field.
- 4-5 years experience in customer success or account management (or 3+ years in relevant customer-facing roles such as management consulting or investment banking).
- Experience analyzing customer data and providing actionable insights.
- Strong proficiency with Microsoft Excel for analysis.
- Strong proficiency with PowerPoint for presentations and storytelling.
- Proficient with Microsoft Outlook.
- Strong communication and interpersonal skills; ability to navigate complex customer engagements.
- High emotional intelligence and ability to influence stakeholders at all levels.
- Ability to build strong customer relationships and act as the voice of the customer.
- Ability to work in a fast-paced environment, think big, solve problems, and be detail oriented.
- Ability to travel monthly to quarterly depending on client portfolio.
- Hybrid role based in Seattle — onsite 4 days per week.
- Experience in B2B SaaS environment (preferred).
What We Do
Stackline is a retail technology company that builds commerce tools for thousands of the largest consumer brands, retailers, and professional service firms. Our mission is to fuel the future of commerce by bringing brands and customers closer together.
Why Work With Us
We're a team of problem solvers and creative thinkers, engineers and new business builders. When employees join Stackline, they quickly discover that our talented, ambitious teams will help them accomplish their life's best work.
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