About usOur founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.
About the role
As a Customer Specialist, you provide customers with exceptional shopping experiences. You can empower self-expression by creating authentic connections with customers and helping them discover products they love. Together with the store team, you will support an inclusive store environment where customers feel welcome on their shopping journey. If you love fashion and want to work for a brand that emphasizes empowering customers and associates in its community, Lane Bryant is the place for you.
The impact you can have
In this role, you will have the opportunity to:
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Welcome customers and engage with them to understand their needs and support their shopping experiences.
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Share your knowledge of our products and services with customers to outfit and inspire them.
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Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
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Promote in-store events and company programs that support the brand.
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Contribute to the store's success by maintaining the highest brand and execution standards.
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Support an inclusive and welcoming store environment for customers and associates.
You'll bring to the role
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Prior retail experience or customer-focused experience
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Passion for styling and love of working with people
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Flexible availability – including evenings, weekends, and holidays
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Ability to read, write, and communicate in English
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Proficient with technology, including an ability to operate store systems accurately
Benefits
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Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands
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Support for your individual development plus opportunity for growth within our family of brands
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A culture of giving back – opportunities to support our philanthropic partners that benefit local communities*
*Job offers will consider factors such as your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs is based on employment type, role, and location.
Location:
Store 4696-Chesterfield Cross-LaneBryant-Richmond, VA 23235Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [email protected]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.
KnitWell Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KnitWell Group and has not been reviewed or approved by KnitWell Group.
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Healthcare Strength — Health coverage is positioned as broad, with three medical plan options that include telemedicine alongside dental and vision coverage. Support services like no-cost EAP counseling and disability coverage add depth beyond basic medical plans.
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Parental & Family Support — Family-building support is described as unusually robust for retail, including fertility benefits via Progyny and adoption assistance up to $10,000 per child after a service requirement. Paid New Parent Leave is available for birth, adoption, or foster care.
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Inclusive Benefits Coverage — Benefits access extends to part-time associates starting at 15+ hours per week, which widens eligibility compared to many retail peers. Offerings are still described as variable by role, brand, and hours, but the baseline access is comparatively broad.
KnitWell Group Insights
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What We Do
As KnitWell Group, iconic brands Ann Taylor, Chico's, Lane Bryant, LOFT, Soma, Talbots, and White House Black Market together generate more approximately $6 billion in sales, making KnitWell one of the largest specialty apparel companies in the United States.
