Customer Solutions Engineer I (CO)

Description

Who we are
ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

Mission
We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.

Exciting news! We're looking for a Customer Solutions Engineer II to join our Service Department. If you're seeking a role with an  

Working Schedule:  Full-Time, 8:00AM – 5:00PM | Hybrid

$79,900/yr - $91,700/yr

Summary

Performs environmental testing, such as HALT/HASS, under engineering supervision. Prepares test setups, communicates with customers, maintains lab equipment, and conducts experiments as directed.

Essential Duties and Responsibilities 

· Performs HALT/HASS testing and other environmental  testing as assigned in the test center. 

· Collects and enters data into the test  report.

· Communicates and coordinates with  various departments as needed.

· Interacts with Customer Support as  needed for technical guidance. 

· Ensures optimal lab conditions by  maintaining equipment and monitoring chambers. 

· Configures test equipment and  constructs necessary fixtures for testing.

· Conducts experiments and investigation  under the guidance of Engineers.

· Maintains knowledge of the company's ERP system to monitor and optimize workflows.

· Participates in ISO  and Quality process as required. 

· Travels to various locations as needed to fulfill job responsibilities.

· Other duties as assigned.

Requirements

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that may be necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

· High school graduation or GED required.

· 5 years of experience in technical training or skilled trades preferred.

Skills and Experience

· Minimum of 5 years of experience as a Customer Support Technician or Field Service Technician required.

· Experience working in a lab environment required.

· Field Service repair and Customer Support experience preferred. 

· Must be able to use Excel, Word and other Microsoft products.

· Experience using basic hand tools required. 

Competencies 

· Problem Solving:  Identifies and resolves problems in a timely manner.

· Detail  oriented: Excellent attention to detail and  organizational skills. 

· Collaboration:  Capable of working in multiple areas of communication and interaction with  customers and co-workers.

· Prioritization: Effectively  organizes and manages tasks, projects, or goals according to their importance  and urgency.

· Mechanical  Aptitude: Capable of using machinery and tools.

· Product  Knowledge: Understands, evaluates, and effectively  communicates product features, benefits, and limitations.

· Data  Analysis: Possesses a combination of technical and  analytical skills to extract meaningful insights from data. 

Language Skills 

· Ability to read and comprehend multiple step instructions (in the English language), short correspondence, and memos. 

· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

· Ability to write reports, business correspondence, and procedure manuals. 

· Ability to effectively present information and respond to questions from groups of managers, clients, and customers. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this Job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. 

· Occasionally use of ladders at elevated heights.

· The employee is occasionally required to reach, stoop, kneel, crouch, or crawl. 

· The employee must occasionally lift and/or move up to 50 pounds. 

· Specific vision abilities required by this job include close vision and color vision.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. 

· The noise level in the work environment is usually moderate.

Guiding Principles

To perform the job successfully, an individual will demonstrate the following Guiding Principles:

· Respect: Respect for people, cultures, and the environment.

· Improvement: Continuously improve work processes and seek innovation.

· Safety: Prioritize the safety of employees and customers. 

· Effective: Complete work in the most cost-effective and efficient way. 

· Innovative: Take on new challenges to provide cutting-edge optimal solutions for customers.

· Lawful: Adhere to laws in all locations where we work.

· Ownership: Take initiative, be accountable, and have a positive attitude.

· Urgency: Respond quickly and effectively to co-workers and customers.

· Delivery: Set clear expectations and delivers on promises.

· Open-Minded: Be curious, receptive to new ideas, and responsive to changing customer needs.