Auger

Customer Solutions Architect

Reposted 8 Days Ago

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2 Locations

In-Office

200K-250K Annually

Senior level

Software

The Role

The Customer Solutions Architect will manage end-to-end customer implementations, engage with supply chain teams, translate operational needs into product requirements, and ensure successful delivery and adoption of solutions within the company.

Summary Generated by Built In

Build at Auger

Auger is the autonomous operating system for supply chains. It connects enterprise supply chain systems—ERP, WMS, TMS—into a single data layer, then uses AI to detect problems, evaluate trade-offs, and execute decisions automatically. The platform eliminates the coordination tax: the time and capital lost when disconnected systems force humans to become the integration layer between planning and execution. Actions that previously required days of meetings and manual coordination happen in seconds, within constraints the customer defines.

Founded by Dave Clark and backed by $100M from Oak HC/FT. Headquartered in Bellevue, Washington.

About the Role

You've run the operation. You've lived the consequences of bad systems. You know the gap between what vendors promise and what actually works when things break at 2 AM. You have built technology solutions to close that gap.

Now you'll use that experience to make sure we build solutions operators can actually use. You'll bridge real-world supply chain operations and our product development function. You work directly with our customer's supply chain teams to understand their systems, constraints, and processes. Then you translate that reality into product requirements our teams can build and you'll manage the solution delivery end-to-end. You will ruthlessly prioritize, force precision in requirements, and deliver brutally clear outcomes measured in dollars.

You meet customers with empathy, honor what they've built, and guide them toward transformative change. You bring healthy skepticism about what it really takes to drive operational change. Your insights won't just inform the roadmap; they'll shape what we build. Through speed, transparency, and results, you will relentlessly gain customer confidence.

You will be the single source of truth for delivery. You will consistently maintain total alignment across Auger. You will resolve bottlenecks relentlessly and mitigate risks proactively. You will show extreme ownership in all aspects of the delivery: we are doing this because it’s hard, not because it’s easy!

What You'll Do

Own the end-to-end delivery of customer implementations from scoping through production launch
Engage directly with customer supply chain teams through discovery sessions, ride-alongs, and system reviews
Stress-test concepts and build prototypes to catch edge cases and adoption blockers before they ship
Translate operational challenges into actionable product requirements with clear use cases and priorities
Manage stakeholder expectations, timelines, and scope while keeping everyone aligned on outcomes
Act as translator between customer teams and Auger's product, design, engineering, and science groups
Run internal briefings bringing the voice of the operator into every product decision
Raise flags early when something won't work in the field and drive corrective action
Drive adoption and measure success post-launch, ensuring customers realize value quickly
Spot expansion opportunities across workflows, business units, and use cases
Distill trends across customers into strategic insights that shape our long-term strategy

Who You Are

You've run complex supply chains at scale or built systems to run them. You actually did it, not just managed a team that did. You understand how ERPs, WMS, TMS, and planning systems work because you've lived inside them or built them.
You've delivered projects under pressure. You know how to manage timelines, coordinate teams, and navigate the dynamics of getting things done in large organizations. You've been the person responsible when things had to ship.
You're a technologist and ahead of your peers on AI. While others are still skeptical or waiting to see what happens, you've been experimenting, learning, and understanding what AI can actually do in operations. You know where autonomous systems can replace human coordination. That understanding makes you invaluable in building solutions that actually work.
You empathize with why operators stay committed to legacy systems. You recognize the organizational and financial investments they represent. You understand the rationalized confidence that comes from systems that are "good enough" even when they're not.
You translate between operations and engineering. You know what matters to a warehouse manager at 6 AM and what a product team needs to build it.
You have the credibility and conviction to stop bad ideas early and redirect toward what will actually land.
You want to build and deliver, not just consult. You don't want to write recommendations that sit in a deck. You want to see solutions ship to customers and create measurable impact.

What You Bring

8+ years hands-on supply chain operations and/or technology experience at scale
Proven track record managing complex project delivery in supply chain or technology implementations
Understanding of modern supply chain systems (the deeper the better)
Experience driving operational transformation, not just recommending it
Ability to travel to customer sites

Compensation & Benefits

As part of our commitment to People Powered Greatness, we invest in our team members with competitive compensation and a comprehensive benefits to support your health, financial future, and daily life. The package includes medical, dental, and vision coverage, a 401(k) with company match, and commuter benefits. Total compensation may include a combination of a competitive base salary and equity. Your initial placement within our salary range will be based on your experience, qualifications.

The base pay range for this role is $200,000 – $250,000 per year.

Auger considers all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Additionally, our privacy policy is available at https://auger.com/privacy-notice/.

Skills Required

8+ years hands-on supply chain operations and/or technology experience at scale
Proven track record managing complex project delivery in supply chain or technology implementations
Understanding of modern supply chain systems
Experience driving operational transformation
Ability to travel to customer sites

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The Company

HQ: Bellevue, WA

35 Employees

What We Do

About Auger Auger is a pioneering venture to build the world's first true end-to-end supply chain operating system. Founded and led by Dave Clark, former CEO of the Amazon Consumer Business and backed by an initial $100M from Oak HC/FT, Auger is building a future where global supply chains operate with the simplicity of today’s most intuitive consumer technologies. Revolutionizing global supply chains with an AI-powered OS unifying data for seamless, real-time insights, and powerful automation. Our Solution Auger is creating a new solution for companies seeking better options. Auger’s core strength lies in its deep AI-powered automation, paired with a consumer-grade user experience. This combination allows operators to handle complex tasks through simple, familiar tools. Need real-time inventory insights for next week’s shipment? Just ask. Actionable data appears instantly, enabling swift decisions—no complex queries or training required. Why We’re Different Traditional supply chain management is fragmented, relying on incompatible systems and inefficient workarounds. Many companies are stuck with “Franken-software”—patched-together solutions that fail to communicate effectively. Auger is different. We integrate deeply with existing systems, use AI to automate routine processes, and deliver a cohesive user experience that feels intuitive and natural, letting your team focus on what matters: driving growth, innovation, and sustainability. A Human-Centered Approach Broken supply chains don’t just impact businesses—they affect people. Delays mean products don’t reach shelves, miscommunications lead to overtime and burnout, and inefficiencies drive up costs and contribute to a growing carbon footprint. We believe supply chain problems are human problems, and we’re here to solve them. At Auger, we’re on a mission to make global supply chains more efficient, more sustainable, and ultimately, better for everyone.