The Role
The Customer Solutions Architect will manage end-to-end customer implementations, engage with supply chain teams, translate operational needs into product requirements, and ensure successful delivery and adoption of solutions within the company.
Summary Generated by Built In
Build at Auger
Compensation & Benefits
Auger is the autonomous operating system for supply chains — the layer that finally allows disparate systems like ERP, WMS, and TMS to work together instead of against each other.
Most supply chain software surfaces problems and waits for a human to act. Auger solves them. Our AI detects disruptions, evaluates trade-offs, and executes decisions automatically — moving from signal to action in seconds, not weeks. We eliminate the Coordination Tax: the billions in capital and time lost when disconnected systems force the best people in the business to become the Human API between planning and execution.
At Auger, we design autonomy into our systems. We expect the same from our people.
That means:
- Clear ownership, not decision by consensus
- First principles over inherited patterns
- Shipping systems, not slide decks
- Fast feedback from reality, not opinions
If you want to build, ship, and iterate against reality, Auger is for you.
Auger was founded by Dave Clark and is backed by $150M from Oak HC/FT and Eclipse Capital. Our team works from Bellevue, WA and Dallas, TX.
About the Role
Customer Transformation is the team responsible for delivering value from Auger’s autonomous supply chain operating system. Once a customer signs, you own the operating cadence between their organization and ours: you run the deployment, coordinate the business, data, product, and engineering workstreams, and hold the work to a measurable dollar outcome.
This role is for people who get things done. You cut through complexity, force clarity, and deliver results the customer can see on their P&L. You lead strategic enterprise accounts and you work them hands on. You build the schedule, run the workshops, sit with the customer's planners and IT teams, and stay in the detail of what is being built. You lead Customer Transformation team members who own individual workstreams and they make you faster, but accountability for the outcome rests with you.
You are the key relationship builder and driver. You keep deployment on the rails by leading a dedicated cross-functional delivery team which includes sales, product, data science and engineering.
What You’ll Do:
1. Drive Ruthless Simplicity & Forced Clarity
Every team—customer-side and internal—drifts toward complexity. Smart people, data scientists, and supply chain operators get lost in edge cases, custom rules, and endless “what-ifs.” Your job is to relentlessly push for simplicity first, launching core value fast and adding complexity incrementally. You do not “surface concerns” or “document ambiguity.” When something is unclear, you clarify it. When something is bloated, you simplify or eliminate it. You are the person in the room who says: “Here’s what we are doing. Here’s why. Here’s what we are not doing.” Then you drive execution across your pod.
2. Define Precise Requirements Across Business & Tech
Vagueness is failure. You do not accept “something like this,” “eventually,” or “we’ll know it when we see it." You bridge the business domain with the technical pod—translating business drivers into clear directives for the SC Scientist (modeling), Customer Engineering Lead (data integration), and Customer Product Lead (production roadmap). You expose contradictions and force customers to face hard tradeoffs buried in their consensus-driven, siloed organizations.
3. Achieve Measurable Customer Value, Proven in Dollars
There is only one scorecard: Is the customer meaningfully better off because Auger exists? Did revenue increase. Were costs reduced. Was working capital freed. Did cycle time collapse. Those are the outcome measures, and they move slowly. You start from the value ascribed in the SOW, build the measurement model out with the customer at kickoff, and get executive sign-off on the target before build starts. From there you own it. If you cannot point to real dollars created or saved, the deployment is incomplete. This is your North Star.
4. Ensure Total Alignment Across Auger
You own cross-functional alignment end-to-end post-contract. Sales (AE), Product, Data/SC Science, Engineering, and Ops move in lockstep toward the customer outcome because you make it so. You ensure seamless hand-offs from the Pre-Sales Product Manager to the production build team, keep the AE aligned on account health and emerging growth opportunities, and align technical workstreams around business impact. When priorities clash, you drive the decision.
5. Be the Single Source of Truth for Delivery
You own the operating cadence and the execution plan: What is being delivered → By when → Why it matters → What changed → What happens next. 100% clarity. Zero ambiguity. No drifting timelines without fighting for alternatives first. Everyone—internal pod members and customer executives—looks to you as the final authority for the deployment. If anyone is uncertain about status, risk, or direction, that gap belongs to you.
6. Earn Relentless Customer Confidence
You own the executive relationship with the customer, serving as the trusted advisor to the executive sponsor and key business leaders throughout the engagement. Customers must always feel informed, in control, and completely confident that we are delivering on our commitments.
7. Deliver Workshop Leadership & Value Realization
You inherit a signed SOW: a defined scope and a value number the customer already bought. Delivering that outcome is your job. Workshops are how you get there, because that is where scope becomes specific enough to build and value becomes specific enough to measure. Run them the way a top consulting firm runs them: a real pre-read, a clear point of view walking in, and a decision made in the room.
What We’re Looking For
- Experience running complex, cross-functional delivery or transformation programs for enterprise customers, ideally in supply chain, operations, or enterprise software.
- Working fluency in supply chain operations: planning, inventory, fulfillment, procurement, or logistics. You can hold your own with a customer’s VP of Supply Chain.
- Comfort translating between business stakeholders and technical teams, including data integration, modeling, and product roadmap conversations.
- A track record of quantifying outcomes in dollars: revenue gained, cost removed, working capital freed, cycle time reduced.
- Executive presence with C-suite stakeholders, paired with the willingness to run the details yourself.
- Bias toward decisions over consensus, and toward simplicity over completeness.
- Ownership of enterprise accounts at the executive level: you have been the person the customer's sponsor calls, and you have carried an account outcome rather than a workstream.
- Experience leading and developing delivery managers, including setting the standard for their work and stepping in when a workstream slips.
- A record of running value-model and governance conversations that survived executive scrutiny, at Fortune 500 scale or equivalent.
What This Role Is (And Is Not)
This is radical ownership. You are not here to run process. You are not here to manage optics. You are not here to pass messages between customer teams and Auger engineers. Seniority here does not mean supervision: you run the schedule, you are in the workshops, you are on the calls with the customer's planners, and you do the work that will not move otherwise. You eliminate obstacles, force hard decisions, lead the cross-functional pod, and drive outcomes that wouldn’t happen without you.
The Ultimate Standard
Customers and teammates should walk away saying: “These people are different. They get things done.”
Compensation & Benefits
As part of our commitment to People Powered Greatness, we invest in our team members with competitive compensation and a comprehensive benefits to support your health, financial future, and daily life. The package includes medical, dental, and vision coverage, a 401(k) with company match, and commuter benefits. Total compensation may include a combination of a competitive base salary and equity. Your initial placement within our salary range will be based on your experience, qualifications.
The base pay range for this role is $200,000 – $300,000 per year.
Auger considers all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Additionally, our privacy policy is available at https://auger.com/privacy-notice/.
Skills Required
- 8+ years hands-on supply chain operations and/or technology experience at scale
- Proven track record managing complex project delivery in supply chain or technology implementations
- Understanding of modern supply chain systems
- Experience driving operational transformation
- Ability to travel to customer sites
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The Company
What We Do
About Auger Auger is a pioneering venture to build the world's first true end-to-end supply chain operating system. Founded and led by Dave Clark, former CEO of the Amazon Consumer Business and backed by an initial $100M from Oak HC/FT, Auger is building a future where global supply chains operate with the simplicity of today’s most intuitive consumer technologies. Revolutionizing global supply chains with an AI-powered OS unifying data for seamless, real-time insights, and powerful automation. Our Solution Auger is creating a new solution for companies seeking better options. Auger’s core strength lies in its deep AI-powered automation, paired with a consumer-grade user experience. This combination allows operators to handle complex tasks through simple, familiar tools. Need real-time inventory insights for next week’s shipment? Just ask. Actionable data appears instantly, enabling swift decisions—no complex queries or training required. Why We’re Different Traditional supply chain management is fragmented, relying on incompatible systems and inefficient workarounds. Many companies are stuck with “Franken-software”—patched-together solutions that fail to communicate effectively. Auger is different. We integrate deeply with existing systems, use AI to automate routine processes, and deliver a cohesive user experience that feels intuitive and natural, letting your team focus on what matters: driving growth, innovation, and sustainability. A Human-Centered Approach Broken supply chains don’t just impact businesses—they affect people. Delays mean products don’t reach shelves, miscommunications lead to overtime and burnout, and inefficiencies drive up costs and contribute to a growing carbon footprint. We believe supply chain problems are human problems, and we’re here to solve them. At Auger, we’re on a mission to make global supply chains more efficient, more sustainable, and ultimately, better for everyone.
