Customer Solutions - AI Engineer

Posted 5 Days Ago
Austin, TX
In-Office
180K-250K Annually
Mid level
Artificial Intelligence • Information Technology • Software
The Role
The role involves building AI systems for customer support, creating automated insights, and operationalizing AI in workflows while collaborating with engineering and customer solutions teams.
Summary Generated by Built In
About Verisoul

Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult.

Our Trajectory (Last 12 Months):
  • 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers.

  • Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools.

  • Strong Backing: Raised $8.8M Series A

You and Your Role

You build AI systems that help customers succeed.
You turn manual customer workflows into automated, scalable software.

You sit between customers, AI, and product, with direct ownership over retention and expansion through automation.

What You’ll Do
  • Automate customer support. Build AI agents that resolve customer issues at scale.

  • Build customer facing AI agents. Support fraud investigations, analysis, reporting, and operations.

  • Deliver automated insights. Create self updating reports that prove ROI.

  • Own customer integrations. Work directly with customers and write code to solve real problems.

  • Operationalize AI. Turn manual CX work into production grade automation.

What You’ll Bring
  • 3 plus years engineering experience in product, platform, or automation roles.

  • Hands on AI experience with LLMs and agentic systems.

  • Full stack ability to build and ship production automation.

  • Automation mindset. You eliminate repetitive work with code.

  • Customer empathy. You translate pain into solutions.

Who You’ll Work With:

  • Customer Solutions Team: To identify the manual workflows that need automating.

  • Core Engineering: To access the data and APIs needed to power your agents.

Tech Stack: Python, TypeScript, LLMs (OpenAI/Anthropic), Vector DBs, Retool/Internal Tooling, GCP.

Compensation: $180,000 - $250,000 + Equity Grant

  • Base Salary: $140,000 - $180,000

  • Bonus: $30,000 - $60,000

  • Equity: 0.15% - 0.3% with 4-year vesting

  • Benefits: 401k match (4%)

Life At Verisoul

In office 5 days a week in Austin, Texas!

Benefits
  • Free Lunch - personalized your way

  • $10K Relocation Bonus

  • 100% Insurance Coverage

  • 4% 401K Match

  • Unlimited Vacation

  • Up to 20 days Remote Annually

  • Beautiful Office

Our Values
  1. All-in Optimism: Building a startup is hard. We bring the energy and steadfast optimism needed to push through challenges and accomplish the impossible—while having fun.

  2. Total Ownership: Be a self-starter and a self-completer. Own high-impact problems end-to-end, combining structure with the execution skills to get the job done.

  3. First Principles Curiosity: Challenge assumptions with a beginner’s mind. Rethink the "current way," test new hypotheses, and focus on finding the truth—even if it means changing your mind.

Top Skills

GCP
Llms
Python
Retool
Typescript
Vector Dbs
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The Company
HQ: Austin, Texas
10 Employees
Year Founded: 2022

What We Do

Verisoul is the ultimate platform for stopping fake accounts. From multi-accounting detection and AI fraud decisioning to bot & deepfake prevention, Verisoul is the all-in-one solution designed to automate fake account defense and help you grow faster and healthier. Stay one step ahead of fraud with Verisoul.

Businesses that switch to Verisoul replace an average of 4 other vendors, spend 32% less, and detect >95% fake/bot accounts. It's why customers call us "The Holy Grail" of fraud prevention.

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