About the Role
- We’re looking for a Solution Engineer who is passionate about bridging the gap between customers, sales, and engineering. This role is perfect for someone with basic coding knowledge who’s eager to learn and grow in the world of AI-driven solutions. You’ll work directly with customers, understand their requirements, and translate those needs into real product improvements and operational outcomes.
Key Responsibilities
- Technical Collaboration: Work closely with sales and engineering teams to design and deliver solutions tailored to customer needs.
- Customer Engagement: Gather and understand customer requirements, especially around AI agents and prompt customisation.
- Hands-On Execution: Make adjustments to AI prompts and configurations to meet customer expectations.
- Feedback Loop: Provide structured feedback to the engineering team on customer needs, solution gaps, and opportunities for improvement.
- Operational Delivery: Partner with the Operations (Ops) team to ensure smooth and timely delivery of customer requests and solutions.
Qualifications
- 0–1 year of exposure in technical support or related fields.
- Basic coding knowledge (e.g., Python, JavaScript, or similar) and a willingness to deepen technical skills.
- Strong communication skills to collaborate effectively with sales, engineering, operations, and customers.
- Problem-solving mindset with the ability to translate business requirements into technical tasks.
- Interest in AI/ML, conversational AI, or agent-based solutions is a plus.
- Prior experience in a customer-facing technical role (internship, project, or professional) is a bonus, but not required.
What We Offer
- Opportunity to work at the intersection of AI, customer success, and product innovation.
- A supportive environment to grow your technical and professional skills.
- Collaboration with a cross-functional team driving cutting-edge AI adoption.
Additional Information
- At 100ms, we place a strong emphasis on in-office presence to promote collaboration and strengthen company culture. Under the current policy, employees are expected to work from the office at least three days a week—Tuesday, Wednesday, and Friday—as an essential part of their role.
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What We Do
100ms AI builds voice-first AI agents for healthcare operations, automating high-friction workflows like scheduling, intake, benefits verification, prior authorization, and telehealth coordination.
We combine deep expertise in real-time communications with healthcare-grade AI infrastructure to help care teams scale with empathy, precision, and compliance. Our agents are designed to be safe enough for clinical use, human enough to build trust, and flexible enough to adapt to any workflow, from solo clinics to large health systems.
Previously known for powering real-time video in platforms across EdTech, fitness, and virtual events, 100ms is now focused on transforming healthcare operations through conversational AI that works in the real world.
Founded in 2020, we are a team of engineers, clinicians, and operators committed to building the future of healthcare conversations.
