Group Description
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we're more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it's our talented people who lead us on this journey.
Role Summary
As a Customer Success Engineer, you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering.
Key Responsibilities
• Assist customers with onboarding of a Magna's product or service and guide clients through installation and updating issues as needed.
• Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
• Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
• Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
• Issue Escalation: Collaborate with internal teams to escalate and resolve more complex technical issues, ensuring timely resolution.
• Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
• Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
• System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements.
Key Qualifications/Requirements
• Bachelor's degree in computer science, Information Technology, or a related field is preferred.
• Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
• Strong knowledge of software systems, computer hardware, operating systems, and networks, along with experience in technical troubleshooting.
• Excellent verbal and written communication skills, capable of conveying technical information clearly and empathetically.
• A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
• Experience working with cross-functional teams to resolve issues and improve products/services.
• Flexibility to adapt to new technologies, changes, and learning opportunities.
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Nearest Major Market: Troy
Nearest Secondary Market: Detroit
Top Skills
What the Team is Saying
What We Do
We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 168,000 dynamic, entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development, engineering and sales centers in 29 countries.
We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different, we are committed to your growth.
Why Work With Us
At Magna, our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design, development, and manufacturing of the world’s most advanced mobility technology. Innovations that move families, shape communities, and improve lives. You can follow your passions and shape your own career path.
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Magna International Teams
Magna International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
