As the Customer On-Site Manager, you will be Traba’s senior operational leader embedded within one of our most strategic client partnerships: a leading manufacturer of AI inference hardware. You’ll serve as the primary point of contact between Traba and the client’s on-site leadership, owning service delivery end to end and representing Traba inside a highly technical, fast-moving production environment.
This role is built for a polished, analytically minded operator who can earn the trust of sophisticated engineering and operations stakeholders, translate their needs into clear workforce plans, and run a high-performing team on the ground. You’ll be the face of Traba at the site, and the standard you set will define the partnership.
This is a full-time, on-site role (40+ hours per week) in the San Jose/Milpitas area. Coverage may expand to multiple regional locations.
ResponsibilitiesStrategic Client Partnership: Own the relationship with the client’s operations, manufacturing, and leadership teams. Run regular business reviews, anticipate needs ahead of production ramps, and act as a trusted advisor on workforce strategy.
Service Delivery & Performance: Drive measurable outcomes across fill rate, attendance, retention, quality, and productivity. Define site KPIs, track them rigorously, and present clear, data-backed reporting to client and Traba leadership.
Workforce Planning: Partner with the client to forecast labor needs across production schedules, launches, and scale-up phases. Translate forecasts into staffing, onboarding, and scheduling plans that keep the line covered.
On-Site Leadership: Oversee worker vetting, onboarding, training, and performance management end to end. Coach workers, enforce site standards, and build a culture of accountability, safety, and quality.
Process & Compliance: Ensure workers are trained on and adhere to site-specific protocols, which may include ESD handling, cleanroom practices, safety standards, and quality procedures. Identify process gaps and implement improvements.
Issue Resolution & Escalation: Proactively surface risks before they impact the client. Manage incidents and escalations with sound judgment, discretion, and clear communication.
Cross-Functional Coordination: Serve as the bridge between the client, Traba Operations, Worker Support, and leadership, ensuring alignment and fast execution.
Account Growth: Identify opportunities to expand Traba’s footprint within the account and partner with internal teams to execute.
Bachelor’s degree in Business, Operations Management, Supply Chain/Logistics, Industrial Engineering, or a related field required; Master’s degree (MBA or similar) a plus.
10+ years of professional experience, including at least 3–4 years in an on-site operations leadership, account management, or client-facing operations role.
Proven track record managing high-stakes client relationships with senior or technical stakeholders.
Strong analytical skills: comfortable building reports, tracking KPIs, and using data to drive decisions (Excel/Google Sheets proficiency expected).
Exceptional written and verbal communication; able to present confidently to executives and engineers alike.
Executive presence: polished, composed, and credible in a professional, high-expectations environment.
Experience leading or coaching frontline teams, with the ability to set and enforce high standards.
Highly organized, detail-oriented, and proactive, with sound judgment under pressure.
Comfortable working on-site in a manufacturing environment and adapting quickly to evolving priorities.
Experience in semiconductor, electronics, hardware, automotive, or other advanced manufacturing environments.
Familiarity with ESD, cleanroom, ISO, or lean/Six Sigma practices.
Background in staffing, workforce management, or operations consulting.
Bilingual (English/Spanish).
Skills Required
- Bachelor's degree in Business, Operations Management, Supply Chain/Logistics, Industrial Engineering, or a related field
- 10+ years of professional experience
- 3-4 years of experience in on-site operations leadership, account management, or client-facing operations
- Proven track record managing high-stakes client relationships with senior or technical stakeholders
- Strong analytical skills and proficiency with Excel or Google Sheets
- Exceptional written and verbal communication skills
- Executive presence and ability to present confidently to executives and engineers
- Experience leading or coaching frontline teams
- Strong organization, attention to detail, proactivity, and judgment under pressure
- Comfort working on-site in a manufacturing environment
- Master's degree, MBA, or similar
- Experience in semiconductor, electronics, hardware, automotive, or other advanced manufacturing environments
- Familiarity with ESD, cleanroom, ISO, or Lean/Six Sigma practices
- Background in staffing, workforce management, or operations consulting
- Bilingual English/Spanish proficiency
Traba Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Traba and has not been reviewed or approved by Traba.
-
Fair & Transparent Compensation — Pay is considered clearly listed upfront on the platform, allowing workers to assess shift value before committing. Access to fast payouts is available on eligible shifts once conditions are met.
-
Healthcare Strength — Corporate roles are described as offering comprehensive medical, dental, and vision coverage with an HSA. Access to One Medical and mental-health options strengthens the health offering.
-
Wellbeing & Lifestyle Benefits — Corporate employees are provided lifestyle perks such as gym access, stocked kitchens, dinners for late work, commuter benefits, and company outings. Flexible PTO, paid sick days, and development tracks further round out the package.
Traba Insights
What We Do
Traba is the AI operating layer for the industrial supply chain. We started in workforce—temp staffing, the biggest operational pain point for the manufacturing and logistics customers we serve—and used it to embed ourselves inside their daily operations and create a far better customer experience through technology. Now those same customers are pulling us beyond staffing into the broader operational workflows that run their facilities. That foundation gave us proprietary data from millions of shifts and deep enterprise relationships. But our edge is more than data: by connecting to the systems running across every facility and activating the workers already on our platform to execute against them, we are building applied AI that drives real productivity gains and transforms how the global supply chain operates at scale. We are backed by Founders Fund, Khosla Ventures, and General Catalyst.
Why Work With Us
Physical work spaces are decades behind software. We have a trillion dollar opportunity to introduce orchestrated agents within the industrial supply chain which will bring software advances into an antiquated, inefficient defensible physical space. Technical talent is top tier and we're working on frontier applied AI.
