As a Customer On-Site, you'll be the main point of contact between Traba's workforce and our client's on-site leadership team at a manufacturing facility in Hanover, MD that supports data center production. You'll be Traba's face inside the facility. You'll run candidate interviews and orientations, recruit skilled tradespeople, support workers day to day, and keep communication flowing between workers, site leadership, and Traba's internal operations team.
This role calls for professionalism, sound judgment in evaluating candidates, and the ability to build strong relationships while managing multiple priorities in a fast-paced manufacturing environment.
ResponsibilitiesCandidate Interviews & Assessments: Conduct interviews and administer basic arithmetic tests for skilled roles, including Assemblers, Wirers, Fabrication Operators, Material Handlers, and Welders.
Walkthroughs & Orientation: Lead facility walkthroughs with candidates and run orientations for new hires. Oversee worker vetting and onboarding end-to-end.
Skilled-Trade Recruiting: Recruit at the grassroots level through local trade organizations and community partners to source candidates for specialized roles.
Client Relationship Management: Serve as the primary relationship owner with site leadership. Manage communication with the business on open job reqs and worker matters.
Worker Support & Performance: Help workers with clock-in/out and time issues, pay questions, and performance feedback. Escalate issues to internal teams as needed.
Feedback & Continuous Improvement: Collect worker feedback and report findings to the client to improve the program.
Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams, and communicate key updates, attendance issues, and staffing changes clearly and professionally.
Issue Resolution: Spot worker performance concerns or site challenges early and work to resolve them. Handle incident management and escalations.
Account Growth: Identify and drive expansion opportunities within the account.
High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
English required.
1–2+ years of experience in operations, recruiting, or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
Experience interviewing or recruiting for skilled trades or manufacturing roles strongly preferred.
Strong interpersonal, verbal, and written communication skills (email and in-person).
Professional demeanor and ability to represent Traba with both workers and client stakeholders.
Polished and presentable in a customer-facing environment.
Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
Organized, detail-oriented, and a proactive problem solver.
Comfortable working in fast-paced, dynamic manufacturing environments.
Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.
Skills Required
- High school diploma or equivalent
- English proficiency
- 1–2+ years of experience in operations, recruiting, or customer-facing environments
- Strong interpersonal, verbal, and written communication skills
- Professional demeanor in worker- and client-facing settings
- Ability to coach workers and enforce standards
- Organized, detail-oriented, and proactive problem-solving abilities
- Comfort working in fast-paced manufacturing environments
- Associate’s or bachelor’s degree
- Experience interviewing or recruiting for skilled trades or manufacturing roles
Traba Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Traba and has not been reviewed or approved by Traba.
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Fair & Transparent Compensation — Pay is considered clearly listed upfront on the platform, allowing workers to assess shift value before committing. Access to fast payouts is available on eligible shifts once conditions are met.
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Healthcare Strength — Corporate roles are described as offering comprehensive medical, dental, and vision coverage with an HSA. Access to One Medical and mental-health options strengthens the health offering.
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Wellbeing & Lifestyle Benefits — Corporate employees are provided lifestyle perks such as gym access, stocked kitchens, dinners for late work, commuter benefits, and company outings. Flexible PTO, paid sick days, and development tracks further round out the package.
Traba Insights
What We Do
Traba is the AI operating layer for the industrial supply chain. We started in workforce—temp staffing, the biggest operational pain point for the manufacturing and logistics customers we serve—and used it to embed ourselves inside their daily operations and create a far better customer experience through technology. Now those same customers are pulling us beyond staffing into the broader operational workflows that run their facilities. That foundation gave us proprietary data from millions of shifts and deep enterprise relationships. But our edge is more than data: by connecting to the systems running across every facility and activating the workers already on our platform to execute against them, we are building applied AI that drives real productivity gains and transforms how the global supply chain operates at scale. We are backed by Founders Fund, Khosla Ventures, and General Catalyst.
Why Work With Us
Physical work spaces are decades behind software. We have a trillion dollar opportunity to introduce orchestrated agents within the industrial supply chain which will bring software advances into an antiquated, inefficient defensible physical space. Technical talent is top tier and we're working on frontier applied AI.
