As a Customer Settlement Expert, you will take ownership of our most complex and critical customer cases, from pre- to post-installation.
You will step in when Account Management or Customer Care cannot resolve an issue through standard processes. Your mission is to coordinate the right stakeholders and find fast, effective, and cost-conscious solutions, ensuring the highest possible customer satisfaction.
Your Responsibilities
Own and resolve complex and escalated customer cases from start to finish.
Manage technical, operational, financial, and legal aspects of assigned cases.
Act as the main point of contact for customers during critical situations.
Coordinate with Operations, Finance, Supply Chain, Legal, Installation Partners, and Sales.
Identify root causes and define clear action plans to reach a resolution quickly.
Find pragmatic solutions that balance customer satisfaction and company interests.
Ensure continuous follow-up until each case is fully resolved.
Identify recurring issues and contribute to improving internal processes.
Your Profile
Experience in Customer Operations, Account Management, Customer Care, Escalation or Complaint Management, or a similar role.
Strong problem-solving and stakeholder management skills.
Excellent communication and negotiation skills.
High level of ownership and ability to handle challenging customer situations.
Pragmatic, customer-focused, and solution-oriented mindset.
Italian fluency at C1/C2 level is required.
Good command of English is a plus.
📍Location and Work Arrangement
Les berges du Lac 1, Tunisia – On-site
Il lavoro si svolge, 5 giorni lavorativi e 2 giorni di riposo (40 ore a settimana).
Hai letto fino in fondo? Sei la persona giusta!
Non perdere tempo —unisciti al primo unicorno green in Europa!
📞WhatsApp: +216 56 494 713
LA NOSTRA FILOSOFIA
• Verde fino al cuore — Dai forma alla rivoluzione dell’energia solare con una grande azienda tedesca
• Il verde è per tutti — Contribuisci a rendere l’energia rinnovabile accessibile, subito e senza rischi
• Il sole splende in tutto il mondo — Team motivato con oltre 65 nazionalità diverse
• Il meglio di entrambi i mondi — I benefici di una startup, la solidità di una grande azienda
• Tutto è possibile — Cerchiamo innovatori, non macchine. Se hai un’idea, Enpal ti dà lo spazio per provarla
In Enpal siamo orgogliosi della diversità nel nostro team. Le decisioni non vengono prese in base al colore della pelle, alla religione, alle credenze religiose, all'origine etnica o nazionale, alla nazionalità, all'identità di genere, all'orientamento sessuale, alla disabilità o all'età, né durante il reclutamento né durante l'impiego. Enpal è sinonimo di un posto di lavoro sicuro e combatte contro ogni forma di discriminazione e molestia.
Skills Required
- Experience in Customer Operations, Account Management, Customer Care, Escalation or Complaint Management, or a similar role
- Strong problem-solving skills
- Stakeholder management skills
- Excellent communication skills
- Excellent negotiation skills
- Ability to handle challenging customer situations with ownership
- Italian fluency at C1/C2 level
- Good command of English
What We Do
Enpal GmbH is a German greentech company providing all‑in‑one residential decarbonisation solutions: rooftop solar PV systems, battery storage, EV wallboxes, heat pumps and an intelligent energy manager (Enpal.One). Customers can rent or buy systems with integrated installation, financing, maintenance and energy‑trading features. Enpal aggregates distributed home resources into virtual power‑plant services to optimise energy flows and lower household energy costs.
