Location: Bournemouth, Office Based
Job Type: Full-time, Permanent
Join a Team That Makes a Difference!
Are you passionate about delivering exceptional customer service and helping consumers navigate healthcare and over-the-counter (OTC) products with confidence?
We are looking for a Customer Service & Regulatory Advisor to join our growing team. This is an exciting opportunity for someone with strong customer service experience, excellent attention to detail, and an interest in the healthcare, pharmacy, health and beauty, or FMCG sectors.
In this role, you will be at the heart of customer and product support, managing enquiries, investigating complaints, maintaining accurate records, and ensuring regulatory and pharmacovigilance processes are followed.
You will work closely with internal teams, suppliers, and clients to provide professional, compliant, and customer-focused solutions.
If you enjoy problem solving, working in a fast-paced environment, and making a real impact on customer experience, we'd love to hear from you.
Key Responsibilities
As a Customer Service & Regulatory Advisor, you will:
- Respond to customer enquiries professionally, efficiently, and empathetically
- Manage product enquiries and customer complaints, ensuring timely and accurate resolution
- Accurately record all interactions and case information within the Customer Services database
- Prepare correspondence and communications for consumers, wholesalers, and other stakeholders
- Identify recurring issues and complaint trends, providing insight and recommendations for improvement
- Liaise with internal departments, suppliers, and clients to investigate and resolve product-related concerns
- Support reception and telephone enquiries when required, directing calls appropriately
- Ensure full compliance with Pharmacovigilance policies, procedures, and reporting requirements
- Maintain accurate records in line with company and regulatory standards
- Stay informed about industry developments, regulations, and factors affecting the healthcare and consumer products sector
- Contribute to continuous improvement initiatives within the customer service and regulatory functions
About You
We're looking for someone who is customer-focused, detail-oriented, and confident communicating with a wide range of stakeholders.
Essential Experience
- A minimum of 18 months' experience in a fast-paced customer service environment
- Experience handling customer complaints and resolving complex enquiries
- Experience maintaining accurate records and working to established processes
- Strong written and verbal communication skills
Desirable Experience
- Experience within the FMCG, healthcare, pharmacy, consumer health, health and beauty, or regulated products sectors
- Exposure to pharmacovigilance, product quality complaints, or regulatory processes
Skills & Knowledge
To be successful in this role, you will demonstrate:
- Strong customer service and customer relationship management skills
- Excellent attention to detail and commitment to accuracy
- The ability to identify trends within customer feedback and complaints data
- Strong problem-solving skills and a proactive approach to finding solutions
- Confidence communicating with customers, clients, suppliers, and internal stakeholders
- The ability to manage your own workload and prioritise effectively
- Good Microsoft Office skills, including Excel for data management and reporting
- The ability to follow standard operating procedures and regulatory requirements
- A professional, collaborative, and adaptable approach
Qualifications
- Educated to A-Level standard or equivalent
- Good standard of education including Mathematics and English
Why Join Us?
- Be part of a supportive and collaborative team
- Gain exposure to regulatory, pharmacovigilance, and customer quality processes
- Develop valuable skills within the healthcare and consumer products sector
- Work in a role where your insight and problem-solving directly improve customer experience
- Opportunities for ongoing learning and professional development
Our Benefits …
- 25 days of Holiday can go up 28 days after 6 years of service
- Private Medical Insurance
- Enhanced Pension Plan
- Life assurance
- And many more!
Please note we do not sponsor visa’s in this role.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Skills Required
- Minimum 18 months' experience in a fast-paced customer service environment
- Experience handling customer complaints and resolving complex enquiries
- Experience maintaining accurate records and working to established processes
- Strong written and verbal communication skills
- Good Microsoft Office skills, including Excel for data management and reporting
- Ability to follow standard operating procedures and regulatory requirements
- Educated to A-Level standard or equivalent; good standard of education including Mathematics and English
- Strong attention to detail, problem-solving, and ability to identify trends in customer feedback
- Experience within FMCG, healthcare, pharmacy, consumer health, health and beauty, or regulated products sectors
- Exposure to pharmacovigilance, product quality complaints, or regulatory processes
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
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