We're currently looking for talented individuals to join our Customer Services Team at our Fernhurst office. This is more than just a support role where you’ll be a true Brand Ambassador, creating outstanding experiences that reflect our values and elevate our customer journey from start to finish. If you are a confident communicator with a passion for luxury service and detail then please get in touch.
This role does offer hybrid working but it will require attendance in the office in Fernhurst at least 3 days a week.
Duties:
- Act as the first point of contact across all of Aspinal’s sales channels — online, phone, and email.
- Own the full customer journey: from purchase to delivery and aftercare
- Turn every interaction into a relationship, building loyalty and identifying opportunities to delight (and sell).
- Collaborate with a high-performing team to meet and exceed satisfaction and sales goals
- Lead By example, bringing energy, empathy, and polish to every conversation.
Benefits:
What We Do
Aspinal of London is founded on the fundamental premise of offering our customers the most beautiful objects of unsurpassed quality and design for home and living. Our products are created by our in-house design team and are handmade by genuine craftsmen to bring to you luxury at an affordable price.
