Customer Service & Tech Support Representative
TQI Solutions is seeking proactive and visionary leaders to drive impactful solutions for our clients. We prioritize work-life balance, offer excellent benefits, and provide career growth opportunities. Join our dynamic team and make a meaningful impact on maritime operations and training.
TQI Solutions is seeking a Customer Service & Tech Support Representative to support Pearl Harbor Naval Shipyard in Pearl Harbor, HI. In this role, you will provide technical support and customer service by assisting users with IT issues, logging and resolving help desk requests, escalating complex problems, and ensuring smooth IT operations following established procedures.
Key Responsibilities
- Provide professional and friendly IT support to users.
- Log, track, and respond to support requests in a timely manner.
- Troubleshoot technical issues by searching documentation and previous cases.
- Escalate complex or high-impact issues when needed.
- Maintain detailed records of user interactions and resolutions.
- Assist with equipment setup, movement, and service coordination.
- Follow change control procedures and ensure smooth IT operations.
Qualifications & Experience
- Junior: 1-4 years’ experience.
- Journeyman: 5+ years’ experience.
- CompTIA Security+ Certification (Required)
- Recent experience working in an IT Help Desk or similar support role.
- This position requires the ability to obtain and maintain a U.S. government security clearance. Candidates must be eligible for a background investigation.
TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.
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What We Do
TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides Test and Evaluation (T&E), System Engineering, Information Technology, Requirements Development, and Acquisition Program and Project Management consulting services. TQI Solutions often acts as a government trusted agent that ensures the Information Technology (IT) products being delivered to the client are effective in supporting the government’s mission requirements. Our efforts to date include supporting command-wide IT requirements and providing Program Management services to major DoD Acquisition programs ranging from C4I and Enterprise Logistics systems to aircraft weapons systems. As dedicated consultants and advisors, we pride ourselves in adopting our client’s missions as our own, and consistently providing world class technical solutions.
At TQI Solutions, our team of experienced professionals is skilled in current industry practices and kept abreast with the latest management, engineering and technology concepts and practices. Our staff, which includes many former Operational Test Directors and Program Managers, is sought out because of our employees’ wide range of technical, military, and defense industry experiences and their distinguished expertise in leading major IT acquisition program and system tests
