HONK Technologies

Customer Service Specialist - (3PM - 11:30PM Eastern Shift Time)

Posted 18 Days Ago

Hiring Remotely in USA

Remote

Entry level

Information Technology • Consulting

The Role

Provide exceptional customer service by interacting directly with customers, resolving issues, and delivering tailored solutions in a fast-paced, virtual environment.

Summary Generated by Built In

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

We are seeking energetic, service-oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded.

This specific posting is for a 3:00 PM – 11:30 PM Eastern Time shift. Current schedule options include full-time shifts with Mondays and Tuesdays off, Tuesdays and Wednesdays off, or Wednesdays and Thursdays off.

Responsibilities

Interact directly with customers via phone
Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
Utilize the company's proprietary technology to connect members with our nationwide partner network
Answer calls to assist customers with order fulfillment and service execution
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

Preferred Experience

Experience in a customer facing environment resolving issues over the phone
The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
Fluency in English. Spanish a plus

Additional Requirements

Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
It is preferable that you have experience working from home and have equipment that supports a work from home environment.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

Top Skills

Proprietary Technology

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The Company

HQ: Los Angeles, California

125 Employees

What We Do

HONK, a flexible on-demand mobility platform, helps top insurers, fleets, automotive OEMs, and used-car retailers deliver modern, digital roadside customer experiences and meet scalable same-day vehicle transport demands.

HONK delivers results for your business:
HONK’s transparent platform, expansive nationwide partner network of over 75,000 service vehicles, and fully managed contact center delivers results:
> 50% reduction in service wait times
> Double digit increases in NPS and Customer Satisfaction scores
> 100-200% increases in automation and STP(straight through processing)
> Saving hundreds of thousands in operational costs for clients

With HONK, businesses increase efficiencies through advanced digital tools, customizable integrations, and HONK’s high-performing service provider network to build brand-defining retention and loyalty engines.

HONK's digital-first, modular approach is designed to optimize:
> Roadside assistance programs
> Auto claims processing
> Accident scene management
> Fleet maintenance
> Vehicle logistics and transport

Through a data-first approach, we collect and dissect real-time, granular metrics to continuously build innovative products that solve operational inefficiencies, promote brand loyalty and improve customer retention for our clients.

Headquartered in Los Angeles, CA. HONK has helped millions of customers get back on the road safely since 2014.

––––> For more information on how HONK can help your business, visit www.honkforhelp.com/industry-solutions
––––> For information on becoming a HONK Service Provider Partner, visit www.joinhonk.com.
––––> For motorists who need immediate roadside assistance, visit www.honkforhelp.com.