You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide .
CNA currently has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US.
JOB DESCRIPTION:
Essential Duties & Responsibilities
- Performs a combination of duties in accordance with departmental guidelines:
- Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
- May utilize logs or other tools to track and update issues.
- Provides user assistance within applications.
Reporting Relationship
Supervisor or above
Skills, Knowledge and Abilities
- Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
- Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
- Solid computer skills including Microsoft Office Suite and other business related software.
- Strong organizational skills including the ability to handle multiple tasks and prioritize work.
- General knowledge of the insurance industry.
- Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.
- Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration
- Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions.
- Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.
Education and Experience
- High school diploma, GED or equivalent experience.
- Typically a minimum of one year of relevant experience.
#LI-DM1
#LI-Remote
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .
CNA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CNA and has not been reviewed or approved by CNA.
-
Retirement Support — Retirement plan design—with an automatic company contribution plus match—materially boosts total compensation and is highlighted as a standout element. Feedback suggests this structure provides dependable long‑term value beyond base pay.
-
Strong & Reliable Incentives — Annual bonuses are common across many roles, supporting a predictable incentive component in total compensation. This consistency helps lift overall pay satisfaction in functions where bonus eligibility is standard.
-
Leave & Time Off Breadth — PTO, paid holidays, and options like PTO purchase and paid family leave create a broad time‑off package. Feedback suggests these elements meaningfully enhance the overall rewards mix.
CNA Insights
Similar Jobs
What We Do
CNA is one of the largest U.S. commercial property and casualty insurance companies. Backed by more than 125 years of experience, CNA provides a broad range of standard and specialized insurance products and services for businesses and professionals in the U.S., Canada and Europe. As a company of allies, we understand the importance of fostering an inclusive and supportive culture for all employees. Our eight Employee Resource Groups elevate the voices of underrepresented groups and champion critical DEI initiatives in the workplace and beyond. We strive to promote an environment of inclusion and continuously work to ensure all employees feel valued and respected.
Why Work With Us
CNA knows the importance of having the tools you need to expand your expertise and develop your career. With a variety of cross-discipline and cross-functional opportunities, CNA provides you with the tools and resources needed to customize your career path and understand what is needed to be effective in your role.
Gallery
