Customer Service & Shipping Supervisor

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.
Job Responsibilities:
Job Responsibilities:

• Must have good organizational, leadership, interpersonal and problem solving skills.
• Able to be flexible in hours of work in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)
• Must demonstrate the ability to work in a team environment.
• Microsoft Office Product
• Must be able to work in a strictly confidential manner.
• Customer related web site training i.e. Ford eDDL/SNC/DCX Smart/GM Power Supply/SPOC/Honda, ETC.
• Support MSM Service Requirements with respect to planning and shipping
• Forecast weekly requirements, service and production.
• Accurately book weekly shipments using customer assigned logistics companies.
• Answer customer screens as to pull ahead confirmations
• Dispute service rating violations.
• View customer dealer claims web site for service part problems.
• Develop a good relationship with customer planners / analysts

Other Tasks:

• Uses knowledge of MSM's Materials Department processes in order to provide back-up coverage and support to other Production Control roles.
• Continuously adhere to and apply the Magna Employee's Charter, the Magna Corporate Constitution, and the Magna Operational Principles in all aspects of position and interaction with others.
• Effective use of MSM's Escalation Process.
• Compliance to IATF customer requirements
• Attends all scheduled meetings and training.
• Understands and follows established rules, procedures and policies relating to position.
• Ensure a safe working environment by observing safe work practices and by following all safety policies and procedures.
• Other duties that may be assigned.

Core Competencies:

• Understands and shows commitment to the values of the Employee Charter.
• Demonstrates clean and respectful communication skills in all situations.
• Identifies and adjusts priorities, is proficient in coordinating workload, ensures that work flow is conducted efficiently
• Understands the key processes and systems within the organization related to their work flow while consistently seeking ways to improve outcomes and enhance results.
• Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions.
• Demonstrates ability to be persistent in following up on open items
• Organization skills are a key to success in this position

Education/Qualifications:

• High school/GED or equivalent with previous experience in a manufacturing environment
• Computer functional for OEM Specific Container System; Microsoft Office and Epicor ERP is an asset
• Current valid counterbalance forklift / Reach forklift
• Knowledge of key Materials Department processes
• Familiar with working with service parts
• Working knowledge of the English language, both written and oral
• Experience with forklifts, high reach truck, band cutters, compacters, tape measures and banding machines.
• APICS Training is an Asset

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Cosma International