About Us:
Rest Easy Roofing LLC is a trusted provider of roofing solutions dedicated to delivering exceptional customer service. We are seeking a friendly, organized, and proactive Remote Customer Service Representative to join our team and support our valued clients from anywhere.
Job Description:
As a Remote Customer Service Representative, you will be the first point of contact for our customers. Your role is to assist clients with inquiries, schedule appointments, provide information about our services, and ensure a positive experience throughout their roofing journey.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat.
- Schedule consultations and service appointments.
- Provide information about roofing services, pricing, and timelines.
- Address and resolve customer concerns or complaints professionally.
- Maintain accurate records of customer interactions.
- Collaborate with the sales and operations teams to ensure customer satisfaction.
- Follow up with clients post-service to ensure satisfaction.
Qualifications:
- Excellent communication and active listening skills.
- Strong customer service orientation.
- Ability to multitask and manage time effectively.
- Proficiency with CRM software, email, and office tools.
- Reliable high-speed internet and quiet workspace.
- Prior customer service experience preferred but not required.
- Self-motivated and able to work independently.
Benefits:
- Flexible remote work schedule.
- Paid training and ongoing support.
- Paid time off (PTO) and paid holidays.
- Performance bonuses and incentive programs.
- Employee referral bonuses.
- Access to online training and professional development resources.
- A supportive and collaborative team environment.
Top Skills
What We Do
At Rest Easy Roofing, we understand the importance of having a safe, secure, and comfortable home. As professional roofers, we play a critical role in ensuring that your home is protected from external elements and that it remains a secure and comfortable place to live. Our team of expert roofers is committed to providing high-quality roofing services that promote safety, comfort, and well-being. Whether it's through regular maintenance, professional inspections, quality repairs, energy-efficient solutions or asbestos removal services, we make it our priority to keep your home in top shape and provide you and your family with the peace of mind you deserve.
Why Work With Us
Rest Easy Roofing LLC stands out for its commitment to quality, safety, and customer satisfaction. We value our team, invest in their growth, and promote a respectful, collaborative environment. Join us for a rewarding career where you can build skills and make a real impact.
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