We are looking for a reliable and professional Customer Service Representative to join our team. This position plays a key role in ensuring customers receive timely, helpful, and positive support. You will resolve inquiries, handle complaints, and provide accurate information about our products and services.
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Responsibilities
• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information regarding products, services, orders, billing, and company policies.
• Handle customer complaints with patience and professionalism, offering solutions that meet customer needs.
• Document customer interactions and transactions clearly in company systems.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure their issues are resolved and they are satisfied.
• Escalate unresolved issues to supervisors or relevant departments when necessary.
• Maintain a solid understanding of company products, promotions, and updates.
• Meet performance targets such as response times, customer satisfaction scores, and call handling metrics.
• Help identify trends or recurring issues and report them to management.
• Contribute to a positive team environment and support colleagues when needed.
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Requirements
• High school diploma or equivalent (GED); associate degree is a plus.
• Previous customer service, retail, or call-center experience preferred but not always required.
• Strong communication skills — both written and verbal.
• Ability to stay calm and professional when handling difficult situations.
• Good problem-solving abilities and attention to detail.
• Basic computer skills (typing, navigating software, using email/CRM tools).
• Ability to multitask and manage time effectively.
• Willingness to work flexible hours depending on business needs (evenings, weekends, or holidays if required).
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Benefits
• Competitive hourly wage or salary.
• Health, dental, and vision insurance options (if offered by the company).
• Paid time off including vacation, sick leave, and holidays.
• Opportunities for growth, training, and career development.
• Performance bonuses or incentive pay (if applicable).
• Employee discounts or company perks.
• Supportive and inclusive work environment.
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