Responsibilities:
- Help customers get the solutions they need be it materials and/or services
- Expert in international custom clearance issues
- Manage and facilitate attested invoices and Certificates of Origin, Letters of Credit and/or other instruments of International trade. (Works withbank, Chamber of Commerce and logistics teams coordinating paperworkand execution of tasks associated with the L/C or other)
- Interact extensively with internal and external customers to clarify their needs, set clear expectations
- Provide quotes and product lead times
- Take customer and intercompany orders and process in ERP system
- Responding to customer enquiries through email
- Provide post order service, including billing support and returns
- Handling complex requests and product complaints
- Processing credits for product defects or customer satisfaction
- Providing support to Account Managers, Field Sales Reps, ApplicationEngineers and internal customers
- Coordinate international shipments, including quoting rates, coordinatepickup and returns with freight forwarder and customer
- Denied parties screening, preparing commercial invoices
- General office management and filing
Qualifications:
- Bachelor degree or equivalent experience in international customerservice and import / export shipment
- Excellent listening skills and problem-solving skills relative to customerinquiries
- A commitment to consistently exceed the customer's expectations
- The ability to learn and understand quickly
- The ability to be flexible, proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
- The ability to prioritize your workload, handle interruptions, and work onseveral different tasks simultaneously in a fast paced environment
- The ability to maintain a positive attitude and work effectively andindependently and within a team environment
- High level of accommodation as demonstrated through urgency ofexecution
- Proficiency in operating a PC with basic knowledge of Microsoft Excel,Word & Outlook
- Extensive working ERP experience, SAP preferred
- Clear understanding of Incoterms 2010
- Experience in international customs clearance requirements andtriangulation shipments
- Languages: English (mandatory). Italian / French / German (an advantage)
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What We Do
Wireless technology now impacts nearly every aspect of daily life around the world. As the fastest-growing global tech company, JMA Wireless designs and delivers cutting-edge wireless technology solutions that modernize how people learn, work, live and play, like never imagined. We power today’s leading industries through next-generation software-based 5G, private wireless networks, 5G-ready antennas and connectors, and advanced indoor 5G capabilities — all manufactured in the U.S. Our headquarters, along with the first-of-its-kind 5G campus, are located in Syracuse, NY, with innovative tech hubs around the world. Join our team to shape the future of wireless technology and elevate how people experience the world!
JMA designs and builds next-generation communication systems, delivering the industry’s most powerful technologies enabling 4G LTE, 5G, CBRS, and LAA on networks worldwide. JMA XRAN™ leads the industry with the only 100 percent software-based RAN platform, combined with TEKO™, NWAV, and RF distribution technologies. JMA’s millimeter-wave IOTA platform provides a best-in-class radio footprint for indoor 5G deployments.
