Customer Service Representative
Contractor In Charge is looking for an organized, efficient Customer Service Representative with an eye for detail and a high level of accuracy. The Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.
Who We Are
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!
Location: Must live in Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia
What We Offer:
- Competitive salary - starting at $17/hour
- Medical Benefits -available after 90 days!
- Retirement Savings Plan
- Vacation Pay
- Paid training
- Incentive programs
- Advancement Opportunities
Responsibilities:
- Answer all incoming calls, as the initial point of contact
- Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
- Conduct service-related, follow-up calls to check in on past customers and assess their current needs
- Help the field team by taking detailed notes from customer calls and entering them into our system
- Contribute to our company’s culture by being upbeat and hard-working
Requirements:
- High School Diploma/GED is required
- Self-starter, reliable, flexibility with hours
- High level of accuracy and efficiency
- Exceptional verbal and written communication skills
- Courteous, professional manner, strong customer service skills
- Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
- Excellent multitasking and follow-up skills, with high attention to detail
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team
- Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
- This entry-level work-from-home job works a flexible schedule depending on business needs.
We are an equal opportunity employer
Top Skills
What We Do
💡Old-Fashioned Service. Cutting-Edge Technology. Total Business Control.
At Contractor In Charge, we help HVAC, plumbing, and electrical businesses take charge of their operations by combining trusted, old-fashioned service with cutting-edge technology. From full-service bookkeeping and financial management to 24/7 live call answering and job scheduling, we ensure every part of your business runs efficiently—so you can focus on what you do best.
We don’t just help you book more jobs—we help you keep more of your money. Our expert accounting and advisory services give you the financial clarity to increase profitability, reduce waste, and make smarter business decisions.
🚀 Why Choose Us?
✔️ Complete Financial & Accounting Solutions – Know your numbers, grow your business
✔️ Live, US-Based CSR Support – Real people, real conversations, real customer care
✔️ Direct Scheduling in Your Software – No rework, no lost leads, no headaches
✔️ Scalable Rollover Services – Handle peak seasons & overflow calls with ease
✔️ HVAC, Plumbing & Electrical Specialists – We know your industry inside and out
✔️ Technology-Driven, Service-Focused – The best of automation and human expertise
✔️ Proven Revenue Growth – Our clients see an average 15% increase in booked jobs
✔️Service Titan Certified Account Experts
💰 Every Call. Every Dollar. Every Decision—Working for You.
With increasing labor shortages, seasonal demand spikes, and rising customer expectations, home service businesses can’t afford to miss calls, mismanage their schedules, or lose track of their finances. That’s why we provide a full-service solution—ensuring your calls get answered, appointments get booked, invoices get paid, and your business stays profitable.
🔗 Take Control of Your Business Today! Learn how Contractor In Charge can help you grow. Visit www.contractorincharge.com or message us today.
