MONTESSORI KIDS UNIVERSE

Customer Service Representative

Posted 23 Days Ago

Hiring Remotely in Texas, LA

In-Office or Remote

Junior

Edtech

The Role

As a Customer Service Representative, you will respond to customer inquiries, provide product information, resolve issues, manage orders, and maintain customer records while collaborating with internal teams.

Summary Generated by Built In

🌟 About KuKoo Montessori

KuKoo Montessori is a passionate and innovative brand dedicated to bringing authentic Montessori education to families and educators worldwide. We create high-quality, eco-friendly educational materials that inspire children’s natural curiosity and foster independent learning from ages 0 to 6.

🧩 Job Description

We are looking for a friendly, proactive, and detail-oriented Customer Service Representative to join our team. In this role, you will be the frontline ambassador for KuKoo Montessori, ensuring our customers receive outstanding support and a positive experience at every interaction.

🎯 Key Responsibilities

Respond promptly and professionally to customer inquiries via email, phone, and chat platforms.
Provide detailed product information and guidance to help customers make informed decisions.
Resolve customer issues efficiently with empathy and patience, ensuring high satisfaction.
Manage orders, returns, and exchanges smoothly and accurately.
Collaborate with internal teams (sales, logistics, marketing) to improve customer experience.
Collect customer feedback and report insights to help improve our products and services.
Maintain detailed and organized customer records in the CRM system.

🌈 Requirements

Previous experience in customer service or related fields is preferred.
Excellent communication skills in English (both written and verbal).
Strong problem-solving skills with a customer-first mindset.
Ability to stay calm and professional under pressure.
Familiarity or interest in Montessori education is a plus.
Comfortable using CRM tools and common office software.
Team player with a positive attitude and eagerness to learn.

🎁 What We Offer

A supportive, mission-driven work environment where your contribution makes a real difference.
Opportunities for professional growth and development.
Flexible working hours and remote work options (if applicable).
Employee discounts on KuKoo Montessori products.
Being part of a passionate community dedicated to nurturing young learners.

✨ How to Apply

If you’re excited to join KuKoo Montessori and help families discover the joy of Montessori learning, please send your resume and a brief cover letter highlighting your experience and why you’re a great fit for the role to: [Insert Contact Email or Application Link].