Customer Service Representative

Since 2006, we've witnessed people begin a relationship with Christ and grow in their faith across our multiple physical locations and around the globe through our online ministry. From meaningful worship to relatable sermons, you'll experience hope and strengthen your faith as you discover who God has made you to be.

Job Summary:

Elevation Church is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.

Responsibilities:

• Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
• Responding efficiently and accurately to customers through showing EC cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
• Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
• Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
• Competency and initiative to meet and exceed the department metrics and individual performance goals.
• Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.

Skills/Talents you have:

• Analytical, problem solver and critical thinker.
• Ability to manage multiple channels of communication, tickets and customer conversations leading with EC cares and empathy.
• Team player that is willing to take initiative to support customers, other agents and supervisors.
• Adaptability to thrive in a fast-paced ever changing work environment.
• Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
• Positive attitude with a desire to learn and share ideas in a collaborative work environment.
• Clear and concise communicator within customer interactions and across different departments.
• Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
• Excellent time management skills.
• Customer-focused with strong interpersonal and tech savvy skills.

Qualifications:

• Customer Service Experience: 1 year (Preferred)
• Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
• Experience with AI Intercom, Slack or other CRM software is a plus.
• Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
• Customer-focused and can demonstrate mastery of customer service skills.
• Ability to maneuver between multiple tasks.

Job Type: Full-time, Part-time

Pay: $23.50 - 31.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: Remote