The Role
Serve as the company's front-line contact handling phone, email, and live chat inquiries; troubleshoot product and account issues; document interactions in the CRM; and meet response time, CSAT, and resolution metrics to drive customer loyalty.
Summary Generated by Built In
Customer Service Representative
About the Role
We are searching for a empathetic, solutions-oriented Customer Service Representative to be the face of our company. You will handle multi-channel customer inquiries, troubleshoot issues, and advocate for user needs to drive brand loyalty.
Key Responsibilities
- Respond to inquiries via phone, email, and live chat in a fast-paced environment.
- Troubleshoot problems efficiently by guiding customers through product features or account issues.
- Document interactions in our CRM system to track customer feedback and recurring issues.
- Meet performance metrics regarding response time, customer satisfaction (CSAT), and resolution rates.
Skills Required
- Handle customer inquiries via phone, email, and live chat
- Troubleshoot product features and account issues
- Document customer interactions and feedback in CRM
- Meet performance metrics for response time, CSAT, and resolution rates
- Empathetic, solutions-oriented communication skills
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The Company
