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The Role
Handle inbound and outbound customer calls, perform quality follow-ups, upsell promotions, schedule maintenance visits, follow up on reviews, and provide general live-chat and phone customer support.
Summary Generated by Built In
Job Description
As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.
Qualifications
- Previous customer service experience
Strong attention to details
Conscientious, team player
Honesty integrity, quality craftsmanship and a good attitude
Clear background check and drug screen
Benefits
- Medical, Prescription, Dental, Vision
Disability & Term Life Insurance
Matching 401k benefits
On-going training & development, & growth opportunities
Paid Holidays
Paid Time Off (PTO)
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match
Responsibilities
- With no salary cap, your effort determines your paycheck!
Call customers from prior day for quality check
Call maintenance customers and schedule visits
Call on customer list to offer promotions
Follow up on reviews positive and negative
General inbound customer service
Skills Required
- Previous customer service experience
- Strong attention to details
- Conscientious, team player
- Honesty, integrity, quality craftsmanship and a good attitude
- Clear background check and drug screen
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The Company
