We are seeking a friendly, reliable, and detail-oriented Customer Service Representative (CSR) to provide excellent support to customers by phone, email, chat, or in person. The CSR will handle inquiries, resolve issues, process orders, and ensure a positive customer experience.
Key Responsibilities
• Answer customer questions via phone, email, chat, or social media.
• Resolve customer complaints in a calm and professional manner.
• Process orders, returns, and account updates accurately.
• Maintain customer records and document interactions.
• Provide information about products and services.
• Escalate complex issues to the appropriate department.
• Follow company policies and customer service standards.
• Meet performance and quality goals.
Qualifications
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Basic computer and data entry skills.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and strong work ethic.
Skills
• Excellent verbal and written communication.
• Active listening.
• Time management.
• Conflict resolution.
• Attention to detail.
