Customer Service Representative - Bronx

Posted 9 Days Ago
Bronx, NY
1-3 Years Experience
Transportation
The Role
As a Customer Service Representative, you will be responsible for working in a fast-paced environment, resolving conflicts, and communicating effectively with coworkers and management. You will also need to have good phone and interpersonal etiquette, maintain a well-organized work environment, and be able to use a desktop computer system. Experience in customer support or as a client service representative is preferred, along with strong phone administration skills and active listening capabilities. Familiarity with CRM systems and bilingual abilities (English and Spanish) are a plus.
Summary Generated by Built In

Company Overview

Consolidated Bus Transit is New York City’s premier school bus company. We’ve been in the student transportation industry for over fifty years!

We are looking for new members to join our team and offer the necessary training to ensure you're well-qualified for the tasks ahead. Once comfortable enough to handle daily tasks and assignments, you will be well on your way to becoming a part of the most reliable team in the New York State school bus industry. Let’s get started!

Job description:

Ability to work in a fast-paced environment

Conflict resolution skills

Effectively and respectfully communicate with coworkers/ management

Proper phone and interpersonal etiquette

Maintain a well-organized work environment

    Ability to use a desktop computer system

    Familiarity with Windows, Microsoft Outlook, and Microsoft Word a plus

    Qualifications

    • Some proven customer support experience or experience as a client service representative
    • Strong phone administration skills and active listening capabilities
    • Experience with CRM systems and practices
    • Customer orientation with the capacity to adapt/respond to different types of characters
    • Exceptional communication and presentation skills
    • Ability to multi-task, prioritize, and control time effectively
    • Ability to speak fluently in English and Spanish preferred

    Salary

    Dependent Upon Experience

    Shift(s) available

    Must be flexible (overtime available*)

    Compensation is $37,440 based on qualifications and experience

    **Veterans are welcome to apply**

    Location

    2350 Hermany Avenue, Bronx NY 10473

    The Company
    HQ: Brooklyn, NY
    54 Employees
    On-site Workplace
    Year Founded: 1979

    What We Do

    For more than 40 years, Consolidated Bus Transit has provided reliable student transportation, paratransit services, and charter school bus services. Our large, state-of-the-art fleet is fully equipped to handle your group transportation needs, including buses designed for people with special needs, superior safety provisions, and more. When you need transportation for a group, it helps to know a bus company who’s familiar with the 5 boroughs. Count on us as your reliable bus company in NYC.

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